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About the Role

We’re scaling our Senior Account Management team to manage a growing portfolio of high-value enterprise and regulated clients. This role is all about ensuring retention of ARR, driving upsell opportunities, and strengthening our value-led approach. If you’re a trusted advisor who thrives on building long-term relationships, spotting commercial opportunities, and delivering measurable client impact — this one’s for you.

Responsibilities

Take ownership of a £1M+ ARR portfolio across ~45 enterprise and regulated clients.
Drive retention, upsell, and cross-sell opportunities to hit ambitious revenue targets.
Act as the voice of the client, influencing product, sales, and operations.
Shape and scale account management playbook, processes, and enablement.
Play a pivotal role in delivering value at scale in a fast-growing SaaS company.
Lead renewal negotiations and unlock upsell/cross-sell opportunities.
Develop and execute success plans that deliver measurable ROI.
Act as a strategic partner and trusted advisor to high-value clients.
Monitor account health through dashboards/CRM, proactively escalating risks.
Collaborate cross-functionally to champion client needs and feedback.
Contribute to continuous improvement of account management strategy and process.

Requirements

Proven experience in strategic account planning, renewal & upsell negotiations

Skills

CRM proficiency
Strong pipeline management skills
Revenue forecasting expertise
Reporting expertise
Solid understanding of SaaS commercial models (ARR, NRR, churn)
Knowledge of HRTech or background checking
Data analysis skills in Excel/Google Sheets (dashboards, pivot tables)
Familiarity with project management tools (Asana, Notion, Monday)

Location

London

Work Type

Full Time

Experience Level

Senior

Salary/Compensations

£45,000 / year
OTE

Benefits

24 days holiday + Bank Holidays + your birthday off
£1200 annual benefits allowance (ThanksBen, from month 2)
Early finish Fridays (16:00)
Yearly company retreat abroad (This year Italy)
30 days to Work from anywhere
Enhanced Maternity, Paternity, and Adoption Leave
Statutory pension with NEST (3% employer, 5% employee)
Zinc shares, issued through the EMI Scheme
Unlimited access to MoreHappi coaching
Company socials
Quarterly team socials
Free Monday lunches
Nursery workplace benefit scheme (Yellownest)
Option to lease an electric car through Electric Car Scheme
Celebrated Zinc anniversaries

About the Company

Zinc offers a chance to work on a product that brings a fresh perspective on data ownership in hiring.