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About the Role

This strategic, client-facing leadership role delivers integrated marketing, CRM, and customer experience solutions for retail clients. It combines project delivery, strategic consulting, and client relationship management, requiring an organized, adaptable professional to lead cross-functional teams, solve complex business challenges, and drive measurable client outcomes.

Responsibilities

• Partner with retail clients to understand business challenges and define strategic objectives
• Diagnose problems using data and analytics to inform solution development
• Develop and propose integrated solutions across marketing, CRM, digital, and customer experience (CX)
• Lead the development of proposals, statements of work (SOWs), and program plans
• Manage end-to-end delivery of marketing programs, ensuring projects are completed on time, within scope, and to quality standards
• Act as the primary liaison between clients and internal teams (digital, analytics, IT operations, consulting, brand engagement)
• Allocate and optimize resources across functions to meet program and operational needs
• Own project financials, including budget management and client margin accountability
• Serve as the primary point of contact for client stakeholders, maintaining strong and trusted relationships
• Facilitate quarterly business reviews (QBRs) and strategic client meetings
• Manage stakeholder expectations and ensure alignment on goals, deliverables, and outcomes
• Drive cross-functional collaboration to resolve challenges and ensure program success
• Oversee campaign execution lifecycle, including planning, implementation, measurement, and continuous improvement
• Ensure high levels of client satisfaction and effective backlog execution

Requirements

• Proven experience managing complex marketing, CRM, or CX programs in a client-facing environment
• Experience working with national retailers or within an agency supporting retail clients
• Strong track record in developing strategic solutions based on data and business insights
• Demonstrated experience managing multiple stakeholders, including executive-level clients
• Experience managing budgets, client margins, and resource allocation
• Bachelor’s degree in Marketing, Business, or a related field (or equivalent experience)

Skills

• Strategic thinking and problem solving: Diagnose challenges and develop innovative, data-driven solutions
• Client leadership: Build trust and long-term partnerships with a client-first mindset
• Project management: Manage multiple programs simultaneously with high organization
• Exceptional verbal and written communication skills
• Collaboration and influence: Lead cross-functional teams and align diverse stakeholders
• Financial acumen: Manage project budgets, forecasting, and client profitability
• Adaptability: Thrive in fast-paced environments and remain calm under pressure
• Technical proficiency: Strong skills in MS Office Suite, especially PowerPoint

Experience Level

• Proven experience managing complex marketing, CRM, or CX programs in a client-facing environment
• Experience working with national retailers or within an agency supporting retail clients
• Strong track record in developing strategic solutions based on data and business insights
• Demonstrated experience managing multiple stakeholders, including executive-level clients
• Experience managing budgets, client margins, and resource allocation

Education Level

• Bachelor’s degree in Marketing, Business, or a related field
• Equivalent experience

Salary/Compensations

• $93,504.00 to $114,820.00 CAD annually

Benefits

• Hybrid work model
• Flexible vacation
• Social events (F1rst Thursdays, Kick-Off gatherings, holiday parties)
• Competitive healthcare and wellness benefits
• Medical coverage
• Dental coverage
• Vision coverage
• Health Care Spending Account
• Employee Assistance Program
• Access to 24/7 virtual healthcare and/or consultation services for you and your family
• Retirement planning assistance with company matching
• Access to learning programs
• Mentorship opportunities
• Stretch projects
• Internal mobility
• Recognition programs for individual and team achievements
• Peer-nominated awards
• Service anniversaries

About the Company

• At Bond, we craft innovative solutions designed to build stronger brand loyalty for our clients.
• Our dynamic and collaborative approach allows us to deliver impactful marketing experiences while continuously evolving in a fast-paced, growth-oriented environment.