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About the Role

This role supports the end-to-end deal lifecycle within a designated sales territory, overseeing deal progress, ensuring timely execution, and acting as a key liaison between Sales, Operations, and other stakeholders. The Account Support Executive drives the successful execution of strategic and complex deals, balancing compliance with customer needs. Regional expertise and attention to detail foster operational excellence, improve customer engagement, and ensure adherence to internal processes. As a trusted advisor, strong communication, problem-solving, and policy understanding enable guiding stakeholders through challenges, ensuring seamless cross-functional collaboration while managing multiple priorities in a fast-paced environment.

Responsibilities

Track all deals (new and renewal) within the assigned territory, ensuring timely delivery and alignment with internal milestones.
Track customers’ procurement and invoicing requirements, including monitoring paperwork age, Access Extensions, purchase order processes, and operational exceptions.
Address account-level delinquencies by coordinating with stakeholders for resolution.
Engage with customers regarding contested renewals and title-related discussions, ensuring a responsive experience.
Support contract redlining and documentation for renewals and new business.
Maintain and update documentation of region-specific processes and requirements.
Partner with Sales, Finance, Legal, and other stakeholders to structure and execute complex, high-value deals.
Ensure rigorous adherence to internal controls, pricing policies, and approval processes.
Act as a central point of contact across departments, ensuring alignment and timely resolution of deal-related issues.
Apply critical thinking and policy knowledge to navigate challenges and propose practical, compliant solutions.
Identify opportunities to improve deal desk operations and streamline workflows.
Maintain accurate records of deal terms, approvals, and exceptions, and provide insights for business decisions.

Requirements

Bachelor’s degree in Business Administration (or equivalent work experience).
5+ years of experience in sales operations, customer support, account coordination, or a similar administrative role.

Skills

Native fluency in Japanese and business-level fluency in English.
Strong understanding of deal structuring, pricing models, and contract workflows.
Excellent analytical and problem-solving skills with a detail-oriented mindset.
Proven ability to navigate complex, cross-functional environments and influence without authority.
Strong communication and interpersonal skills, with the ability to explain complex concepts clearly and collaborate effectively across teams and regions.
Strong organizational and time-management skills with the ability to manage multiple priorities and meet deadlines.
Comfortable working with contracts, redlining, and documentation processes.
Familiarity with CRM systems (e.g., Salesforce), or other ERP tools, and Microsoft Office Suite (especially Excel and Outlook).
Ability to work independently while maintaining a team-oriented mindset.
Experience working in a global or regional sales support environment (preferred).
Knowledge of invoicing processes, purchase order workflows, and sales processes (preferred).
Knowledge of legal and commercial terms in contracts (plus).

Experience Level

5+ years of experience

Education Level

Bachelor’s degree in Business Administration

Benefits

Country-specific benefits.

About the Company

Elsevier is a global leader in advanced information and decision support for science and healthcare.
We shape human progress by working with communities, aiming for further, faster, and beneficial progress for all.
We support continuous discovery and uphold high standards of content integrity, reliability, and reproducibility.
We combine high-quality content with powerful analytics to deliver mission-critical insights.
We help research institutions, governments, funders, researchers, librarians, innovators, and health professionals achieve their goals.
We connect quality content and innovative technologies to accelerate progress.
We champion inclusion and sustainability to ensure progress benefits all.
With 9,500 employees, over 2,300 technologists in 5 major tech hubs, and more than 60 global locations, we support scientific and healthcare communities.
Elsevier is part of RELX Group.

Equal Opportunity

Committed to a fair and accessible hiring process, providing accommodation for disabilities or other needs.
An equal opportunity employer, considering qualified applicants without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers: EEO Know Your Rights.