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About the Role

You play a vital role in supporting the end-to-end deal lifecycle within a designated sales territory, overseeing deal progress, ensuring timely execution, and acting as a key liaison between Sales, Operations, and other stakeholders. You will drive the successful execution of our most strategic and complex deals, balancing strict compliance requirements with evolving customer needs. Your regional expertise and attention to detail will help foster operational excellence, improve customer engagement, and ensure adherence to internal processes. As a trusted advisor, your strong communication skills, problem-solving mindset, and solid understanding of internal policies will enable you to guide stakeholders through challenges with clarity and confidence, ensuring seamless collaboration across cross-functional teams while managing multiple priorities in a fast-paced environment.

Responsibilities

Track all deals (new and renewal) within the assigned territory to ensure timely delivery and alignment with internal milestones.
Track customers’ procurement and invoicing requirements, including monitoring age of paperwork, Access Extensions, purchase order processes, and process exceptions.
Address account-level delinquencies by coordinating with relevant stakeholders to drive resolution.
Engage with customers, particularly around contested renewals and title-related discussions.
Support redlining and documentation for renewals and new business opportunities.
Maintain and update documentation of region-specific processes and requirements.
Partner with Sales, Finance, Legal, and other stakeholders to structure and execute complex, high-value deals in line with Elsevier’s policies and strategic priorities.
Maintain rigorous adherence to internal controls, pricing policies, and approval processes while adapting to evolving customer requirements.
Act as a central point of contact across departments, ensuring alignment and timely resolution of deal-related issues.
Apply critical thinking and policy knowledge to navigate challenges and propose practical, compliant solutions.
Identify opportunities to improve deal desk operations and streamline workflows.
Maintain accurate records of deal terms, approvals, and exceptions, and provide insights to support business decisions.

Requirements

Bachelor’s degree in Business Administration or equivalent work experience.
5+ years of experience in sales operations, customer support, account coordination, or a similar administrative role.
Fluency in Japanese (native) and English (business level) is required.
Experience working in a global or regional sales support environment (preferred).
Knowledge of invoicing processes, purchase order workflows, and sales processes (preferred).
Knowledge of legal and commercial terms in contracts (preferred).

Skills

Fluency in Japanese (native)
Fluency in English (business level)
Strong understanding of deal structuring, pricing models, and contract workflows
Excellent analytical and problem-solving skills
Detail-oriented mindset
Proven ability to navigate complex, cross-functional environments and influence without authority
Strong communication and interpersonal skills
Ability to explain complex concepts clearly
Ability to collaborate effectively across teams and regions
Strong organizational and time-management skills
Ability to manage multiple priorities and meet deadlines
Comfortable working with contracts, redlining, and documentation processes
Familiarity with CRM systems (e.g., Salesforce)
Familiarity with ERP tools
Familiarity with Microsoft Office Suite (especially Excel and Outlook)
Ability to work independently while maintaining a team-oriented mindset

Experience Level

5+ years of experience in sales operations, customer support, account coordination, or a similar administrative role

Education Level

Bachelor’s degree in Business Administration or equivalent work experience

Benefits

Country specific benefits

About the Company

RELX is a global provider of information-based analytics and decision tools for professional and business customers.
RELX enables customers to make better decisions, get better results and be more productive.
RELX's purpose is to benefit society by developing products that help researchers advance scientific knowledge.
RELX's purpose is to benefit society by developing products that help doctors and nurses improve the lives of patients.
RELX's purpose is to benefit society by developing products that help lawyers promote the rule of law and achieve justice and fair results for their clients.
RELX's purpose is to benefit society by developing products that help businesses and governments prevent fraud.
RELX's purpose is to benefit society by developing products that help consumers access financial services and get fair prices on insurance.
RELX's purpose is to benefit society by developing products that help customers learn about markets and complete transactions.
Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

Equal Opportunity

We are an equal opportunity employer.
Qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers: EEO Know Your Rights.