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About the Role

Patient Coordinators are essential for greeting patients and ensuring a welcoming experience. The role involves scheduling, managing patient information, answering phones, verifying insurance, performing general office duties, checking patients in/out, collecting payments, and explaining charges and insurance professionally.

Responsibilities

• Greet patients in a pleasant and professional manner during check-in.
• Track patients in the reception area and communicate as needed.
• Advise patients of any appointment delays.
• Schedule, cancel, and reschedule patient appointments.
• Enter and verify patient demographic and insurance information.
• Collect payments (co-pay, cosmetic treatment fees, surgery balances).
• Reconcile and balance medical records daily.
• Prepare scheduling deposits per providers.
• Scan and route provider charts and pre-operational charts.
• Check and respond to internal and Outlook messages daily.
• Answer office phones promptly and professionally, returning voicemails as necessary.
• Ensure proper authorization or referral is collected from each patient.
• Assist patients with the check-out process, including scheduling next appointments and accepting payment.
• Recommend products and answer questions about skin care products and procedures.
• Monitor and replenish skin care product inventory levels.
• Maintain proper office opening and closing procedures.
• Monitor the waiting room for orderliness and cleanliness.
• Assist with general office duties as needed.
• Follow company policy on all HIPAA procedures and protocols.
• Adhere to company business policies (Product Return Policy, Allowable Forms of Payment & Financing, No-Shows and Late Collections, Phone – in Credit Card Authorization/Payments).
• Follow and respect Employee Policies.
• Report to work in a timely manner and maintain good attendance.

Skills

• Excellent customer service and communication skills.
• Ability to work as a team member in a fast-paced environment.
• Ability to solve problems and manage multiple tasks simultaneously.
• Highly motivated and well organized with attention to detail.
• Maintains respectful and positive attitude with patients and staff.
• Professional telephone etiquette and communication skills.
• Strong computer skills and knowledge of Microsoft Word and Excel.
• Substantial knowledge of general medical office procedures and terminology.
• Appropriate sense of discretion in dealing with patient information and difficult situations.
• Able to handle large transactions with ease.
• Able to sit for long periods of time.
• May include some lifting of boxes.

Location

• Far West Office

Work Type

• Full-time
• Monday-Friday

Experience Level

• At least one year prior medical office or veterinary experience preferred

Education Level

• High school diploma required
• Associate degree preferred
• Bachelor's degree preferred

Salary/Compensations

• $18.00 per hour

Benefits

• Benefits
• 401K options

Equal Opportunity

• Westlake Dermatology is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, marital status, disability or any other basis prohibited by law.