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About the Role

This high-impact role focuses on developing and expanding critical relationships within the Financial Services Strategics sector. The Account Manager collaborates with account executives and customer success managers to ensure client success and expand AlphaSense's footprint. Operating as a trusted advisor, the role engages stakeholders from daily users to senior executives within sophisticated investment banks, asset managers, and hedge funds. Success is measured by protecting and expanding revenue, with targets tied to Gross Dollar Retention (GDR) and Net Dollar Retention (NDR). The role also involves bringing client insights back to product, marketing, and sales to influence company strategy and execution.

Responsibilities

Own renewals end-to-end, including strategy, forecasting, timing, and execution.
Identify risk early and drive mitigation plans with internal partners.
Maintain accurate forecasts, disciplined account plans, and clear next steps.
Identify and drive expansion opportunities by building conviction around value and outcomes.
Partner with Account Executives to execute upsell motions within existing clients through pipeline sourcing.
Increase adoption by aligning AlphaSense to client workflows and priorities.
Ensure AlphaSense delivers sustained value throughout the customer lifecycle.
Lead focused, outcome-driven executive conversations and business reviews.
Build multi-threaded relationships across users, decision-makers, and sponsors.
Collaborate quickly and stay aligned across Sales, Customer Success, Product, RevOps, and Support.
Maintain high standards for CRM hygiene, forecasting accuracy, and follow-through.
Prioritize relentlessly across a demanding book of business.

Requirements

Ability to build strategic relationships and multi-thread across complex organizations, from daily users to C-suite executives.
Demonstrated subject matter expertise in account management, including internal and external relationship management.
Strong business acumen.
Commitment to effective processes and tactics.
Proficiency in internal and external stakeholder management.
Ability to execute with disciplined processes and tactics.
Intellectual curiosity and quick learning ability.
Adaptability to shift between technical deep dives and executive-level strategy discussions, tailoring messaging to diverse stakeholders.
Results-driven with grit, initiative, accountability, and an ownership mindset for portfolio health and growth.
Exceptional communication skills to distill complex topics and drive decisions in time-sensitive situations.

Location

New York City
Boston
Chicago

Salary/Compensations

$100,000—$120,000 USD

Benefits

Performance-based bonus
Equity
Generous benefits program

About the Company

AlphaSense helps sophisticated companies remove uncertainty from decision-making with AI-driven market intelligence and search.
The platform delivers insights from trusted content, including equity research, company filings, event transcripts, expert calls, news, trade journals, and client research.
AlphaSense acquired Tegus in 2024 to advance their shared mission of empowering professionals with AI-driven market intelligence.
The combined entity will accelerate growth, innovation, and content expansion, offering comprehensive insights from thousands of content sets.
The platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500.
Founded in 2011, AlphaSense is headquartered in New York City with over 2,000 employees globally.
Offices are located in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland.

Equal Opportunity

AlphaSense is an equal-opportunity employer.
Committed to a work environment that supports, inspires, and respects all individuals.
All employees share responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity.
AlphaSense does not discriminate against any employee or applicant based on race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor.
This policy applies to every aspect of employment, including recruitment, hiring, training, advancement, and termination.
AlphaSense provides reasonable accommodation to qualified employees with protected disabilities as required by applicable laws, regulations, and ordinances.