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About the Role

Join the Personal Shopping team to deliver exceptional, personalized shopping experiences to loyal clients. Connect customers with the latest trends and curated product selections, supporting them with service inquiries. Guide clients as a trusted style partner, building meaningful relationships that inspire confidence and loyalty. Leverage data-driven insights for targeted outreach, relationship nurturing, growth, and EIP development. This opportunity suits individuals with a background in fashion retail, styling, or client-facing roles seeking career growth in luxury fashion.

Responsibilities

Achieve individual and team sales targets by driving client spend, satisfaction, and commercial outcomes.
Build trusted client relationships through prompt, responsive support and seamless shopping experiences.
Leverage client insights (preferences, purchase history, trends) to provide personalized recommendations and encourage repeat business.
Provide expert styling, sizing, and product advice, confidently presenting collections and creating inspiring style edits.
Proactively follow up with clients to maintain engagement, strengthen relationships, and maximize sales opportunities.
Identify evolving customer needs to grow client loyalty and increase long-term value.
Share customer insights with management and represent the brand professionally, upholding luxury service standards.

Requirements

2+ years of experience in client-facing roles such as in-store retail, stylist services, or call-center sales and operations.
Proven ability to engage customers.
Proactive, results-driven approach to sales with a track record of achieving and exceeding personal sales targets.
Customer-focused with a passion for delivering exceptional service and building long-lasting client relationships.
Confident and effective communication skills, fluent in spoken and written English.
Digitally savvy and comfortable using tools such as Excel, Outlook, and CRM systems.
Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced, luxury retail environment.

Skills

Client engagement
Sales
Customer service
Relationship building
Communication
English language fluency
Additional language skills (advantage)
Digital literacy
Microsoft Excel
Microsoft Outlook
CRM systems
Organization
Attention to detail
Multitasking

Location

London office in Westfield Shepherds Bush

Work Type

Full-time
Hybrid

Experience Level

2+ years of experience in client-facing roles
Entry level

Salary/Compensations

Competitive salary
Performance commission scheme, tied to net sales achievement

Benefits

Pension/401(k) plan (company contribution included)
Employee discount portal (theme park, cinema tickets)
Staff discount and exclusive staff sales
Medical insurance
Dental insurance
Vision insurance
Commuter benefit
Flexible spending
Supportive team environment

About the Company

NET-A-PORTER is the leading luxury fashion destination for women, revolutionizing shopping with fashion, fine jewelry & watches, and lifestyle collections.
NET-A-PORTER focuses on discovery, inspiration, exceptional curation, customer experience, and engaging storytelling.
NET-A-PORTER provides exclusive, personalized experiences for EIPs (Extremely Important People) with dedicated Personal Shoppers and invitation-only moments.
PORTER, the editorial voice of NET-A-PORTER, offers daily content and stories of incredible women.
NET-A-PORTER is part of LuxExperience, a leading digital, multi-brand luxury group.
LuxExperience is the online shopping destination for luxury enthusiasts worldwide, home to Mytheresa, NET-A-PORTER, MR PORTER, and YOOX.

Equal Opportunity

LuxExperience is an equal opportunities employer, encouraging applications from diverse backgrounds.
We recognize and celebrate the benefits of diversity in our workplace, business, and for our customers.
All applications are considered regardless of race, nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics.
Reasonable adjustments for application completion are available upon request.