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About the Role

The Senior Executive IT Support Technician provides high-touch, white-glove technical support to Visa’s senior leadership. This role delivers seamless, secure, and reliable end-user technology experiences across in-office, remote, and travel scenarios. It also plays a critical function in Executive Event Operations, ensuring high-quality execution of executive meetings, board sessions, and global events in partnership with Event Operations, Live Event Support, and AV Operations teams. The successful candidate requires strong technical expertise, executive presence, and the ability to operate under pressure while delivering immediate, precise, and confidential IT service in high-visibility environments. Key focus areas include Executive Experience Excellence, Event Execution & Support, and Proactive Operations to identify risks, resolve issues, and continuously improve service quality.

Responsibilities

Deliver high-touch IT support to executives, ensuring rapid response and resolution.
Support devices, applications, collaboration platforms, and security tools.
Manage executive environments across Windows, macOS, and mobile devices.
Maintain executive conference rooms, Teams Rooms, and collaboration spaces.
Provide on-site, remote, and travel support for board meetings, leadership sessions, and executive engagements.
Partner with Event Operations, AV Operations, and Live Event teams for executive events.
Support board meetings, town halls, investor engagements, and global events.
Prepare technical setups including conferencing, devices, and AV readiness.
Provide live support during events and ensure seamless execution.
Rapidly troubleshoot and stabilize issues during live sessions.
Support AV systems including conferencing platforms, microphones, cameras, and displays.
Perform pre-event testing, rehearsals, and room validation.
Troubleshoot AV and hybrid meeting issues in real time.
Support live streaming, hybrid events, and broadcast-style setups.
Perform advanced diagnostics across hardware, OS, networking, VPN, and endpoint security tools.
Troubleshoot O365, Teams, and enterprise collaboration platforms.
Conduct root cause analysis and implement long-term fixes.
Proactively maintain device and system health to reduce incidents.
Drive improvements in executive support KPIs (reliability, responsiveness, satisfaction).
Maintain documentation, executive playbooks, and standard operating procedures.
Contribute to knowledge management and service maturity initiatives.
Partner with Engineering, Endpoint, Security, and Enterprise teams to improve tools and standards.

Requirements

2+ years of relevant work experience and a Bachelor's degree, OR 5+ years of relevant work experience.
3 or more years of work experience with a Bachelor’s Degree, OR more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD).
5+ years of relevant work experience with a Bachelor’s degree, OR 2+ years with an advanced degree, OR 8+ years of relevant work experience.
5–10+ years of enterprise or executive IT support experience.
Experience supporting VP+ or executive leadership.
Certifications such as ITIL, Microsoft, Apple ACSP, AVIXA CTS, or CCNA.
Experience supporting high-profile events and executive environments.
Ability to anticipate needs and operate effectively in complex environments.

Skills

Proven experience supporting executives or high-profile stakeholders.
Strong judgment, discretion, and professionalism.
Ability to operate effectively under pressure in high-visibility environments.
Experience supporting live events, executive meetings, and hybrid environments.
Ability to coordinate across Event Ops, AV Ops, and technical teams.
Strong planning, execution, and multitasking capabilities.
Strong proficiency with Windows and macOS.
Strong proficiency with Office 365, Teams, Outlook, OneDrive.
Strong proficiency with Networking fundamentals (Wi-Fi, VPN).
Strong proficiency with Mobile device management (iOS/Android).
Strong proficiency with Endpoint deployment, imaging, and security tools.
Strong proficiency with AV and video conferencing technologies.
Strong troubleshooting and root-cause analysis skills.
Ability to remain composed in high-pressure situations.
Flexibility to adapt to changing priorities and event demands.
Excellent communication with executives and stakeholders.
Ability to build trust and anticipate needs.
Strong cross-functional collaboration skills.

Location

Hybrid (at least 3 days in office)
Remote
Travel

Experience Level

2+ years of relevant work experience
5+ years of relevant work experience
3 or more years of work experience
More than 2 years of work experience
8+ years of relevant work experience
5–10+ years of enterprise or executive IT support experience
Experience supporting VP+ or executive leadership

Education Level

Bachelor's degree
Advanced Degree (e.g. Masters, MBA, JD, MD)

About the Company

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions, and government entities across more than 200 countries and territories.
Visa is dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, employees create impact at scale, tackle meaningful challenges, grow skills, and see contributions impact lives globally.
Visa is driven by a common purpose to uplift everyone, everywhere by being the best way to pay and be paid.
Visa's evolving technology keeps it at the heart of the digital economy, connecting people to 80+ million businesses worldwide.
Backed by a resilient, proven model, Visa's expanding network fuels growth for the company and employee careers.

Equal Opportunity

Visa is an EEO Employer.
Qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
Visa considers for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.