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About the Role

Responsible for the safety and protection of employees, guests, the facility, and company assets at the site level, ensuring adherence to policies and procedures. Contributes to a safe and welcoming work environment, aligning with Casino Nova Scotia’s culture of providing outstanding entertainment experiences.

Responsibilities

• Greet guests and control casino access.
• Monitor, document, and report violations, hazards, and suspicious activities; prepare electronic statements.
• Enforce restricted access for unauthorized persons.
• Observe and escort cash and cash equivalent movements; assist with fills, credits, drops, and key control.
• Tag and report found property; transfer items to Lost and Found.
• Conduct regular interior and exterior facility patrols.
• Escort guests and employees.
• Perform identification checks.
• Refer disputes to the Security Shift Manager.
• Perform crowd control.
• Respond to emergency situations, rectifying problems and minimizing liability.
• Perform electronic surveillance of non-gaming facilities and adjacent properties (at some locations).
• Enroll guests in the Self-Exclusion Program (at some locations).
• Communicate effectively with operational departments.
• Follow GEM customer service standards to deliver exceptional guest experiences.
• Develop strong working relationships with stakeholders.
• Ensure compliance with licensing laws, health and safety, and statutory regulations.
• Perform other assigned duties.

Requirements

• Embrace Casino Nova Scotia culture and guest-focused attitude.
• High School Diploma.
• Serving It Right, Smart Serve, or IGB certification.
• Willingness to recertify for Use of Force every 3 years.
• Occupational First Aid Level 2 (asset).
• Ability to understand, speak, and write English.
• Fluency in other languages (asset).
• Previous security experience (asset).

Skills

• Customer service
• Communication
• Relationship building
• Regulatory compliance
• Observation and reporting
• Emergency response
• Crowd control
• Identification verification
• Surveillance
• Use of Force
• First Aid

Location

• Casino Nova Scotia

Work Type

• Onsite
• Non-traditional hours

Experience Level

• Previous security experience (asset)

Education Level

• High School Diploma
• Serving It Right certification
• Smart Serve certification
• IGB certification
• Occupational First Aid Level 2 (asset)

About the Company

• Casino Nova Scotia
• Provides outstanding entertainment experiences