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About the Role
The Case Manager will provide assessment, care planning, case management, system navigation, supportive counselling, education, advocacy, and referrals to clients and caregivers in the community. This role involves collaborating with interdisciplinary teams, healthcare providers, and community partners to support individuals in achieving their goals and maintaining independence. The position reports to the Manager of Social Work and Navigation Services.
Responsibilities
- Conduct in-home psychosocial assessments.
- Develop client-centered care plans and implement appropriate interventions.
- Provide ongoing case management, care coordination, system navigation, and advocacy services.
- Assist clients in navigating the healthcare system and community resources, utilizing expert knowledge of North York area resources.
- Collaborate with primary care providers, hospitals, community agencies, and other service providers to coordinate care.
- Participate in outreach, educational events, and internal/external committees.
- Supervise and mentor social work and related students.
- Participate in interdisciplinary case discussions, program planning, and quality improvement initiatives.
- Facilitate and evaluate support groups, educational workshops, and community outreach initiatives.
- Develop collaborative, supportive, and therapeutic relationships with clients and caregivers.
- Maintain accurate and timely documentation according to organizational standards and professional requirements.
- Function effectively in a fast-paced environment.
Requirements
- Demonstrated knowledge of community resources, programs, and services for seniors and caregivers.
- Experience working with older adults and vulnerable populations, including those with cognitive impairment, caregiver stress, social isolation, and complex health needs.
- Knowledge of relevant legislation, including PHIPA and other applicable privacy and consent requirements.
- Ability to work independently in the community and collaboratively within an interdisciplinary team environment.
- Successful completion of a Vulnerable Sector Screening within one month of employment.
Skills
- Assessment
- Counselling
- Advocacy
- Care coordination
- Interpersonal communication
- Organizational
- Time management
- Documentation
- Case management record-keeping
- Problem-solving
- Ability to maintain accurate, comprehensive, and timely case notes, assessments, care plans, and service records within electronic documentation systems
Location
- Toronto, ON
Work Type
- One-year contract
Experience Level
- Minimum two years of case management experience
Education Level
- Bachelor of Social Work (BSW) degree from an accredited School of Social Work
- Registration in good standing with the Ontario College of Social Workers and Social Service Workers (OCSWSSW)
Salary/Compensations
- $52,000-$57,000 a year
Benefits
- Meaningful work supporting seniors, caregivers, and vulnerable community members
- Collaborative and supportive team environment
- Opportunities for professional growth and development
About the Company
- Better Living Health and Community Services supports seniors, adults with disabilities, and caregivers.
- Provides a comprehensive range of community-based health and support services.
- Aims to maintain independence and quality of life for clients.
Equal Opportunity
- Better Living is an equal opportunity employer.
- Complies with the Ontario Human Rights Code, Employment Standards Act, and Accessibility for Ontarians with Disabilities Act.
- Welcomes applications from all qualified individuals, including persons with disabilities, racialized, Indigenous persons, persons of any gender identity and sexual orientation, and newcomers.
- Provides accommodation at all stages of the selection process upon request.