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About the Role

Key Holders deliver world-class service, achieve sales goals, and maintain merchandising standards in a fast-paced retail environment. They report to the Store Team Leader and management, providing customers with a unique shopping experience using the G.U.E.S.T. service approach, and are responsible for all Sales Associate duties.

Responsibilities

• Model the G.U.E.S.T. service approach and deliver world-class service.
• Greet customers warmly and enthusiastically.
• Understand customer needs through open-ended questions.
• Explain product features and benefits with in-depth product knowledge.
• Suggest additional items using effective selling techniques.
• Thank customers and invite them to return.
• Be a TPS Brand Ambassador.
• Build customer loyalty through friendly, attentive, and respectful service.
• Inspire and motivate the team with positive feedback and recognition programs.
• Contribute to a positive work environment by modeling ethical behavior, fostering open communication, and maintaining confidentiality.
• Maintain professional presentation and comply with company dress code.
• Support sales efforts and initiatives to maximize company sales.
• Capture accurate customer information at the POS.
• Maintain awareness of and correctly process current promotions at the Point of Sale.
• Make sound decisions in the best interest of customers, the store team, and the business.
• Train and coach associates on GUEST service behaviors and tasks.
• Participate in training and development utilizing available resources.
• Prepare incoming product for the sales floor following supervisor guidance.
• Merchandise product according to company visual guidelines and standards.
• Demonstrate fundamental knowledge of relevant computers, systems, and programs.
• Uphold store maintenance and cleanliness standards.
• Perform ear piercings and ensure a safe, sanitary experience in accordance with guidelines (select locations).
• Perform management functions including store opening/closing, POS management, sales floor supervision, and break coordination.
• Assist with other directed tasks within assigned time frames.
• Provide continuous coaching to improve sales and service.
• Process customer returns and exchanges.
• Supervise the sales floor.
• Perform store opening/closing procedures.

Requirements

• Previous experience and leadership in specialty retail (preferred).
• Ability to work a flexible schedule including nights, weekends, and holidays.
• Ability to multitask while attentive to customers.
• Proficiency in Microsoft Office and POS Systems.
• Ability to work well and lead in a team environment.
• Ability to be mobile on a sales floor for extended periods.
• Ability to lift and mobilize items up to 50 lbs using safety techniques.

Skills

• G.U.E.S.T. service approach
• World Class Service
• In-depth product knowledge
• Effective selling techniques
• Ethical behavior
• Open communication
• Confidentiality
• Professional presentation
• Sound judgment
• Computer, system, and program knowledge
• Specialty retail experience
• Leadership
• Multitasking
• Customer attentiveness
• Microsoft Office proficiency
• POS Systems proficiency
• Teamwork
• Physical ability to lift up to 50 lbs

Location

• Lake Grove, NY

Work Type

• Part Time

Experience Level

• Previous experience in specialty retail (preferred)
• Leadership experience in specialty retail (preferred)

Education Level

• None

Salary/Compensations

• $17.00 - $19.00 Hourly

About the Company

• The Paper Store aims to be the premiere destination for customer gift-giving needs.
• The company's mission is to share its passion with each customer, exceeding expectations for selection and service during every visit.

Equal Opportunity

• The Paper Store is an equal opportunity employer, considering all qualified applicants without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law.