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About the Role

UK Global Account Management seeks a Global Team Leader to manage key global accounts based in the UK. This high-profile, fast-paced role requires confidence, resilience, and strong prioritization skills. The role involves driving performance, leading teams, and navigating complex challenges within important, high-performing accounts. The Global Team Leader will lead a team managing client programs, reporting to the Global Account Director, serving as a main point of contact for issue escalation and strategic coordination of top accounts.

Responsibilities

Ensure client satisfaction with service, team, and account management, aligning with brand objectives.
Lead global strategy roadmaps across client accounts, ensuring team delivery against objectives.
Serve as a senior escalation point for clients.
Ensure best-in-class global service delivery and SLA adherence across all regions.
Collaborate with the Global Account Director to maximize client GP through technology and innovation.
Lead senior strategic meetings with clients, presenting to stakeholders on affiliate channel effectiveness.
Implement best-in-class processes across client accounts.
Ensure sufficient internal communication regarding all clients within the team.
Take overall responsibility for team members and their performance.
Take responsibility for the development of team members.
Ensure free-flow of communication within the team.
Ensure an appropriate working environment for team members.
Provide an escalation point for team members.
Nurture a dynamic team environment.
Ensure effective delivery of good account management practices by team members.
Provide feedback to the Global Account Director on team effectiveness, performance, and service quality.
Develop ideas to foster team growth and goal achievement.
Demonstrate leadership by taking daily responsibility for team members.

Requirements

2+ years of affiliate marketing account management experience, focusing on blue-chip clients.
Experience coordinating teams in projects and working practices.
Relevant account management experience across multiple verticals (e.g., fashion, travel, telecoms).

Skills

High level of industry knowledge and presence within the affiliate community.
Strong communication and client relationship skills.
Comprehensive knowledge of Awin systems and their application for client needs.
Excellent account management skills, including large campaign optimization.
Strong affiliate marketing knowledge to present diverse campaign options for brand clients.
Good understanding of network ethos to guide team account management.
Understanding of Awin's USPs and competitive positioning in customer service.
Leadership approach in managing Account Managers and junior team members.

Location

UK
Hybrid

Work Type

Hybrid
FTC (Fixed Term Contract)

Experience Level

2+ years of experience

Benefits

Flexible four-day Flexi-Week at full pay with no reduction to annual holiday allowance.
Variety of paid special leaves.
Monthly remote working allowance.
Support for remote workspace setup.
Flexi-Office and hybrid/remote work possibilities across Awin regions.
Access to Awin Academy for professional and personal development training.

About the Company

Awin, established in 2000, has a dynamic, social, and inclusive culture.
Virtual 'Life @ Awin' hub for global social activities.
Awin is part of the Axel Springer group.

Equal Opportunity

Diversity and Inclusion are paramount; we pursue and hire diverse team members, championing uniqueness and authenticity.
We welcome all backgrounds, identities, and experiences, offering support during the application or interview process.