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About the Role

The Shift Leader is a full-time role responsible for leading peers, supporting daily operations, maintaining the Judgement Free Zone®, and driving club priorities and KPI goals. This role focuses on providing an exceptional member experience through consistent team communication and interaction.

Responsibilities

• Guide peers to complete assigned tasks safely and efficiently.
• Model and coach behaviors for an outstanding member experience.
• Support team members with elevated member concerns.
• Greet members and guests, assisting with check-in questions or concerns.
• Promote the Judgement Free Zone® by interacting with members, offering assistance, and upholding club policies.
• Resolve member concerns and escalate to a Manager as needed.
• Answer phones professionally and assist callers with inquiries.
• Perform membership functions including sign-ups, updates, cancellations, balance collection, and transfers.
• Conduct prospective member calls and tours, assessing membership needs.
• Execute retail transactions accurately and drive sales goals.
• Regularly clean and sanitize all exercise equipment and Black Card spa amenities, including communal spaces.
• Ensure restrooms are clean, sanitized, stocked, and clutter-free following routine schedules.
• Perform frequent comprehensive walks of all club areas, addressing safety, policy, and cleanliness concerns.
• Promptly address maintenance and facility concerns such as broken or missing equipment.

Requirements

• 6-12 months of experience in a customer service environment is preferred.
• Proven background leading others.
• Must be 18 years of age or older.
• Willing to become CPR/AED Certified (training provided).
• Continual standing and moving throughout the club to accomplish tasks.
• Continual communication in person or on the phone.
• Ability to lift up to 75 pounds.
• Will encounter toxic chemicals.
• Frequent cleaning and sanitizing of equipment and facilities.
• Ability to move in different positions, including bending and twisting, to accomplish tasks.

Skills

• Diplomacy
• Helping others
• Strong communication
• Empathy
• Listening
• Inspiring others
• Motivating others
• Quick learning
• Application of training
• Basic computer proficiency

Work Type

• Full-time

Experience Level

• 6-12 months of experience in a customer service environment is preferred
• Proven background leading others

Salary/Compensations

• USD $15.42/Hr. - USD $16.92/Hr.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Short-term disability
• Long-term disability
• Term life insurance
• 401(k) retirement savings plan
• Flexible spending accounts (Healthcare and Dependent Care)
• Vacation pay
• Sick pay
• Holiday pay
• Free Black Card Membership
• Tuition Reimbursement
• Employee perks and discounts
• Engaging team-building competitions
• Social events

About the Company

• Planet Fitness' mission is to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement free environment.
• One of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing.
• Company based on an established culture and strong set of values.
• Supportive, engaging team that cares about bettering the health and wellbeing of the community.
• Environment where everyone feels like they belong.
• Focus on creating member experiences that consistently exceed expectations.