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About the Role
Perform general office duties to support the Sales & Marketing team, including filing, email correspondence, typing, faxing, copying, updating company details on GOLDEN, and maintaining company profiles.
Responsibilities
- Maintain professional relationships with colleagues, supervisors, and all departments.
- Comply with and enforce company work rules and standards of conduct.
- Communicate clearly and professionally.
- Prepare and review accurate and complete written documents.
- Be customer-centric and work effectively in a team environment.
- Provide departmental assistance as needed.
- Serve as client point of contact, responding to inquiries via phone and email.
- Coordinate internally with the sales and marketing team.
- Assist the sales team with schedule management, document filing, and information dissemination.
- Create and manage company profiles on GOLDEN.
- File and retrieve documents and reference materials.
- Process all orders accurately and timely.
- Perform additional duties as assigned by the Director of Sales or Sales Manager.
- Coordinate and respond to hotel site requests for prospective business.
- Answer and direct incoming phone calls within the Sales Office.
Requirements
- High School education or equivalent experience
- One to two years of experience in a related position, preferably with Four Seasons or a similar organization
Skills
- Office administration
- Interpersonal communication
- Written communication
- Customer service
- Teamwork
- Client communication
- Coordination
- Organizational skills
- Time management
- Accuracy
- Data entry
- Record keeping
- Phone etiquette
Location
- Tokyo, Japan
Work Type
- Full-time
Experience Level
- One to two years experience
Education Level
- High School education
Salary/Compensations
- Competitive Salary
Benefits
- Competitive wages and comprehensive benefits package
- Excellent Training and Development opportunities
- Complimentary Accommodation at other Four Seasons Hotels and Resort
- 50% F&B outlet discount for other Four Seasons Hotel in Japan
- Complimentary Employee Meals
- Social insurance
- Defined contribution benefit
- Yearly health checks up
About the Company
- Four Seasons is powered by its people, a collective striving for excellence and mutual respect.
- Team members worldwide create amazing experiences for guests, residents, and partners through luxury with genuine heart.
- The company fosters a world-class employee experience and culture.
- Four Seasons believes in recognizing familiar faces, welcoming new ones, and treating everyone with respect.
- The purpose is to create lasting impressions, believing life is richer through genuine connection.
- Dedicated to perfecting the travel experience through continual innovation and high hospitality standards.
- Offers opportunities for a life-long career with global potential and pride in work well done.