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About the Role

This is an exciting fixed-term opportunity as a Maternity Cover. As the Country Operations Lead, you will step into a pivotal role, providing critical support to the German market, ensuring operational continuity and the delivery of strategic initiatives. You will be a dynamic strategic and operational partner to the Country Managing Director of Tide Germany, driving high-impact initiatives and ensuring the seamless execution of our ambitious business priorities.

Responsibilities

Act as strategic right-hand to the Country Managing Director, translating business vision into actionable, cross-functional roadmaps.
Drive rigorous planning, prioritization, and governance across key initiatives to elevate organizational effectiveness.
Represent the Country MD in internal and external forums, including PR activities and stakeholder engagements.
Design and manage high-impact cadences, including business performance reviews (BPRs) and leadership stand-ups.
Serve as the operational anchor and primary liaison between the German market and Member Operations (MOps).
Champion a member-first culture by monitoring KPIs, driving data-informed decisions, and delivering continuous improvements to the German member experience.
Establish consistent, transparent reporting loops with the Country MD and global organization to ensure operational excellence and accountability.
Spearhead high-priority strategic initiatives, directly shaping the execution of the Country MD’s vision.
Align global and local teams, manage stakeholder expectations, and translate ambiguous priorities into executable project plans.
Lead end-to-end delivery from business case development to operational implementation.
Ensure localized projects drive sustainable growth and process efficiency for the German market.

Requirements

7+ years' relevant experience in a Chief of Staff, Senior Project Manager, or Head/Lead of Operations role.
Experience preferably in fintech or a high-growth environment.
Strong hands-on mentality.
Highly self-motivated.
Comfortable building processes from scratch in a fast-moving environment.
Proven experience managing business operations, internal governance cadences, and performance tracking.
Strong analytical skills with the ability to see the big picture, navigate ambiguity, and ensure flawless execution.
Very strong project management background, ideally with experience in fintech product launches.
Exceptional skills in managing relationships across local and global teams.
Ability to foster collaboration outside of direct control.
Native-level German communication skills (written and verbal).
Fluent English communication skills (written and verbal).

Skills

Hands-on mentality
Self-motivation
Process building
Analytical skills
Strategic acumen
Operational acumen
Project management
Stakeholder management
Cross-functional collaboration
German language proficiency (native-level written and verbal)
English language proficiency (fluent written and verbal)

Location

Berlin, Germany
Remote (Germany)

Work Type

Fixed-term
Maternity Cover
Flexible
Remote
In-person

Experience Level

7+ years' relevant experience
Leadership-adjacent role

Benefits

25 days of paid leave per year
Additional 3 days of paid leave for volunteering or L&D
Professional L&D budget
Share options
Statutory Health Insurance
Statutory Pension contribution
Extended Parental Leave
Deutschland-Ticket
Free M Urban Sports Club Membership
Mental health support through Plumm
One-off home office budget
Work and travel globally (up to 90 days per country outside of home country)
Team socials
Sabbatical Leave
Option to take work device as own (eligibility applies)

About the Company

Tide helps SMEs save time and money by offering business accounts, banking services, and administrative solutions.
Tide is transforming the small business banking market.
Supports over 2 million members globally across the UK, India, Germany, and France.
Solutions are designed with SMEs in mind, featuring quick onboarding, low fees, and innovative features.
Mission: to help SMEs save time and money so they can focus on their passion.
Available for UK, Indian, German, and French SMEs.
Over 2 million members (900,000 UK, 1,100,000 India).
Over $300 million raised in funding.
Over 2,800 Tideans globally.
Recognised with Great Place to Work certification three years in a row.
Among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026.
Offices in Central London, Sofia (Bulgaria), Serbia, Romania, Lithuania, Hyderabad, Gurugram, New Delhi, Berlin, Paris, and Luxembourg.

Equal Opportunity

Tide believes success is enriched by diversity in culture.
Considers everyone irrespective of ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity, or differently-abled status.
Celebrates diversity in the workforce as a cornerstone of success.
Commitment to a broad spectrum of ideas and backgrounds enables building products that resonate with diverse member needs.
Fosters a transparent and inclusive environment where everyone’s voice is heard.
Welcomes all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability.