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About the Role

Join our dynamic IT team as a Senior IT Support Specialist. Provide high-quality support to end users, including VIPs and senior stakeholders. Take ownership of Windows and Mac system delivery and security. This role blends hands-on support with strategic management of deployment tools and system security, requiring strong technical expertise, excellent communication, and adaptability.

Responsibilities

• Deliver onsite and remote technical support to end users, VIPs, and senior stakeholders, ensuring quick issue resolution.
• Record and monitor support requests in the helpdesk system, adhering to escalation processes.
• Manage Windows and Mac builds to maintain user experiences and security, supporting Windows 11 and Mac OS.
• Maintain hardware inventory and device lifecycle.
• Administer OKTA for identity and access management.
• Support Microsoft 365 applications including Teams, Exchange, OneDrive, and SharePoint.
• Maintain configurations and installation procedures.
• Utilize Microsoft deployment tools like Intune, Autopilot, JAMF, and Endpoint Management for configuration, profile creation, scripting, and deployment.
• Deliver day-to-day end-user support with professionalism and efficiency, managing deployment tools and automation processes.
• Leverage in-depth experience with Autopilot/Intune and Jamf to optimize device management capabilities.
• Collaborate with IT to implement technologies, participating in rollouts, testing, and deployment of new systems and applications.
• Ensure endpoints and images meet security and compliance standards.
• Provide maintenance and support for AV and video conferencing equipment.
• Build strong relationships within the IT team, adapting to priorities and thriving under deadlines in a complex environment.

Requirements

• Ability to work independently with minimal supervision.
• Excellent written and verbal communication skills.
• Adaptability to flexible working hours, including weekends if needed.
• Ability to support remote sites with occasional visits.
• Efficient time management and effective problem-solving skills.
• Proficiency in supporting Windows 11 and Mac OS X, including troubleshooting and deployment.
• Experience working with senior stakeholders.
• Experience using helpdesk systems like Jira.
• Ability to package software, patch, deploy OS, and handle queries and reporting.
• Experience in deploying and administering Autopilot, JAMF, Manage Engine, or Microsoft Intune.
• Ability to support remote users, manage printers, and troubleshoot networks.
• Understanding of ITIL concepts.
• Advanced Microsoft 365 knowledge.

Skills

• Windows 11
• Mac OS X
• Jira
• OKTA
• Microsoft 365
• Microsoft Teams
• Microsoft Exchange
• OneDrive
• SharePoint
• Intune
• Autopilot
• JAMF
• Endpoint Management tools
• Manage Engine
• Scripting
• ITIL concepts
• Network troubleshooting
• AV and video conferencing equipment support

Work Type

• Full-time
• Flexible working hours
• Occasional remote site visits

Experience Level

• Senior
• Experienced

Salary/Compensations

• 70,000 CAD to 85,000 CAD

Benefits

• Annual leave
• RRSP Program
• Health insurance
• Home office allowance
• Wellness or Gym allowance

About the Company

• Bally's Corporation is a global casino-entertainment company with a growing omni-channel presence.
• Owns and manages 15 casinos across 10 states, a golf course in New York, and a horse racetrack in Colorado.
• Has access to OSB licenses in 18 states.
• Owns Bally's Interactive International (formerly Gamesys Group), a leading global online gaming operator.
• Owns Bally Bet, a first-in-class sports betting platform.
• Owns Bally Casino, a growing iCasino platform.
• Employs 10,600 people.
• Casino operations include approximately 15,300 slot machines, 580 table games, and 3,800 hotel rooms.
• Will own and/or manage 15 casinos across 10 states upon completing the construction of a permanent casino facility in Chicago.
• Has rights to developable land in Las Vegas post the closure of the Tropicana.
• Shares trade on the New York Stock Exchange under the ticker symbol "BALY".

Equal Opportunity

• Committed to promoting equal opportunities in employment and working conditions.
• Diversity, Equity and Inclusion are important, encouraging a culture where everyone can be themselves at work.
• Believes passionately that employing a diverse workforce is central to success.
• Does not discriminate against employees or job applicants on the basis of race, colour, nationality, ethnic or national origin, age, sex or sexual orientation, gender reassignment, religion or belief, marital or civil partner status, pregnancy or maternity, political opinion or disability.