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About the Role

The Operations Manager leads the Academy’s operational and financial activities, reporting to the Director of Operations and CFO, with regular reporting to the CEO. This role ensures operational excellence, regulatory compliance, and sustainable growth by collaborating with various managers. The manager acts as the operational and financial steward, ensuring robust financial management, budgetary control, operational efficiency, regulatory compliance, and continuous improvement across all business functions. The role supports senior leadership through operational insight, financial analysis, risk management, and performance reporting.

Responsibilities

Support compliance with regulatory frameworks and Conditions of Registration.
Support equality of opportunity initiatives.
Support student success measures.
Support governance reporting.
Support regulatory submissions.
Monitor operational risk.
Prepare for audits.
Ensure institutional processes align with OfS expectations and Higher Education best practice.
Assess operational budgets.
Perform forecasting.
Monitor financial performance.
Manage suppliers.
Control procurement.
Perform management reporting.
Maintain operational dashboards.
Provide data-driven recommendations to senior leadership.
Oversee administration.
Coordinate facilities.
Coordinate IT.
Oversee admissions operations.
Oversee student support infrastructure.
Plan business continuity.
Oversee service delivery.
Drive continuous improvement.
Ensure operational processes remain scalable and efficient.
Maintain operational policies.
Maintain risk registers.
Maintain standard operating procedures.
Support audits.
Support inspections.
Ensure GDPR compliance.
Ensure safeguarding obligations.
Ensure health and safety requirements.
Ensure partner obligations.

Requirements

Professional qualifications such as ACCA, ACA, CIMA, CFA or equivalent are desirable.
Experience in Higher Education is highly desirable.
Demonstrated experience in budgeting.
Demonstrated experience in forecasting.
Demonstrated experience in Power BI reporting.
Demonstrated experience in governance support.
Demonstrated experience in operational performance management.

Skills

Strong financial acumen.
Advanced Excel skills.
Stakeholder management skills.
XERO.
Operational leadership experience.
Understanding of Higher Education regulatory frameworks.
Excellent communication skills.

Experience Level

1-3 years’ experience in operations management, business operations, financial operations or institutional administration.

Education Level

Master’s degree in Finance, Accounting, Financial Management, Business Finance or a closely related discipline.

About the Company

London Academy for Applied Technology (LAAT)