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About the Role

Lead enterprise-wide change management practices to enable successful adoption of strategic initiatives, transformation programs, and business capability changes across Manulife Japan. Partner with various teams to ensure organizational readiness, stakeholder alignment, capability uplift, and sustainable realization of business outcomes. Embed a Value-Driven culture and support transformation toward a Product Operating Model and Continuous Delivery Framework (CDF).

Responsibilities

Define and continuously improve the enterprise change management framework.
Establish standards, methodologies, templates, and governance for change initiatives.
Ensure consistent application of change management practices across all strategic initiatives.
Act as the primary advisor to executives and senior leaders on organizational change risks and mitigation strategies.
Support enterprise transformation programs including Product Operating Model adoption, Continuous Delivery Framework (CDF), Agile and SAFe practices, AI and Digital Transformation initiatives, and Operating Model redesign initiatives.
Translate strategic objectives into organizational adoption plans.
Ensure business changes are effectively embedded into day-to-day operations.
Maintain visibility of all major transformation and change initiatives.
Assess cumulative change impacts across the organization.
Identify change saturation risks and recommend mitigation strategies.
Prioritize change interventions to maximize business outcomes and employee adoption.
Lead enterprise readiness assessments.
Develop and execute adoption strategies for key initiatives.
Ensure stakeholders are prepared for upcoming changes through communication, engagement, and capability development.
Monitor adoption metrics and recommend corrective actions where needed.
Build strong relationships with Executive Leadership Team members.
Facilitate alignment across business and technology stakeholders.
Provide executive-level reporting on change health, adoption progress, and transformation outcomes.
Serve as a trusted advisor to senior leaders.
Partner with Adoption Team and Portfolio Management to connect Strategic Objectives, OKRs, KPIs, and Transformation Outcomes.
Ensure change initiatives contribute to measurable business value.
Build enterprise change management capabilities.
Coach leaders on change leadership practices.
Develop learning programs and communities of practice.
Lead and develop the Change Management team.
Establish objectives and performance measures.
Coach and mentor team members.
Foster a culture of collaboration and continuous improvement.

Requirements

10+ years in Change Management, Transformation, Strategy Execution, or Organizational Development.
5+ years leading enterprise-scale transformations.
Experience with executive leadership teams and cross-functional programs.
Change Management methodologies.
Agile/SAFe.
Product Operating Model.
OKR/KPI frameworks.
Strategic thinking.
Influencing.
Executive presence.
Systems thinking.
Change leadership.
Insurance or Financial Services experience (Preferred).
Agile/SAFe transformation experience (Preferred).
Change Management certification (Prosci, APMG, CCMP) (Preferred).

Skills

Strategic thinking
Influencing
Executive presence
Systems thinking
Change leadership
Change Management methodologies
Agile/SAFe
Product Operating Model
OKR/KPI frameworks

Location

Japan

Work Type

Hybrid

Experience Level

10+ years in Change Management, Transformation, Strategy Execution, or Organizational Development
5+ years leading enterprise-scale transformations

Education Level

Change Management certification (Prosci, APMG, CCMP)

Benefits

Empowered to learn and grow your career
Flexible environment where well-being and inclusion are more than just words

About the Company

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better.
Dedicated to investing in digital innovation and accelerating a sustainable and economically inclusive future.
Ambition to be the most digital, customer-centric global company in the industry.

Equal Opportunity

Manulife is an Equal Opportunity Employer committed to diversity and an inclusive work environment.
Practices and programs are administered without discrimination based on protected characteristics.
Priority is given to removing barriers for equal employment access.
Reasonable accommodations are provided during the application process; contact hr@manulife.com for requests.