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About the Role

This role is key to cultivating team culture, ensuring customer satisfaction, and developing future leaders. It supports all day-to-day operations, especially when the General Manager is not onsite. Responsibilities include leading team members, maintaining operational efficiency, upholding safety and service standards, supporting staff development, and driving revenue performance. This position reports directly to the General Manager (GM).

Responsibilities

Cultivate a positive, customer-focused workplace culture through team development and coaching.
Assist in selecting, developing, and retaining outstanding team members.
Lead all General Manager responsibilities during their absence to ensure seamless operations.
Deliver a safe, clean, and 5-star experience for customers and employees.
Address and resolve customer and employee concerns, fostering a respectful, service-first workplace.
Educate customers on wash products, packages, memberships, and promotions to support satisfaction and sales.
Support daily operations, hourly scheduling, and completion of required tasks.
Troubleshoot equipment and partner with Facilities and IT to resolve maintenance issues quickly.
Maintain a safe, clean, and compliant workplace by ensuring safety protocols and preventive maintenance are followed.
Drive revenue growth by coaching team members and optimizing customer interactions.
Use KPI tools to support membership revenue growth and retention, including labor management oversight.
Uphold company policies and enforce safety protocols.
Assist the General Manager in performing payroll tasks, including reviewing and approving employee hours.
Maintain flexibility to work 45–50 hours per week, adjusting as needed.
Perform other assigned duties to ensure smooth operations.

Requirements

Ability to lift and carry up to 50 lbs.
Comfortable working outdoors in varying weather conditions (heat, cold, rain, humidity).
Ability to stand, walk, bend, and move throughout the shift in a fast-paced environment.

Skills

Strong leadership and sales acumen to coach and develop team members.
Excellent verbal and written communication skills with proven conflict-resolution abilities.
Proficient in Microsoft Office Suite.
Proficient in Google Workspace.
Proficient in point-of-sale (POS) systems.
Ability to multitask, prioritize, and work effectively under pressure.
Ability to maintain attention to detail.

Work Type

Full-time
Onsite

Experience Level

1–3 years of key holder or assistant management experience in retail, hospitality, or a fast-paced environment.
Experience supervising teams of 8–12 employees, including hiring, training, scheduling, and performance management.

Education Level

High school diploma or equivalent.

Salary/Compensations

Base salary ranging from $40,000 to $44,000
Bonus potential up to $12,500

Benefits

Comprehensive Health Benefits (Medical, Dental & Vision)
Paid Time Off
Company Paid Holidays
401(k) Retirement Plan with Company Match
Company-Paid Life Insurance
Clear pathways for career advancement
Free Weekly Car Washes

About the Company

WhiteWater Express is a company built on respect, communication, and a passion for people.
Dedicated team members are leaders, and personal growth is key to organizational success.
Employees are considered the most valuable asset, employing the best people in the service industry who embrace new challenges with enthusiasm.