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About the Role
Serve as the primary point of contact, greeting visitors by phone, answering a multi-line telephone system, scheduling service appointments, and providing information and assistance to clients in a timely, pleasant, and professional manner.
Responsibilities
- Answer large volume of calls, determine caller’s need, and provide assistance
- Assist clients in scheduling service appointments using the CRM system
- Make outbound calls to recent service department customers
- Educate self on latest service & product offerings, including pricing
- Respond to email inquiries professionally
- Interact with customers via phone calls daily, providing top-tier customer service
- Direct customers to product information resources
- Provide customer pricing for service and parts
- Check email frequently and respond to inquiries immediately
Requirements
- At least one year of experience in a call center or as a receptionist in a professional business environment
- Intermediate computer skills with Microsoft Word, Excel, and Outlook
- Punctual
- Solid time management skills
- Ability to multi-task
- Ability to pass pre-employment testing, including background checks and drug test
Skills
- Interpersonal skills
- Verbal communication
- Written communication
- Computer skills
- Microsoft Word
- Excel
- Outlook
- CRM
- Punctuality
- Time management
- Multi-tasking
- Customer service
Location
- San Francisco, CA 94103
Benefits
- Stability - Family Owned Since 1947
- Competitive Compensation
- 401K
- Paid Time Off
- Paid Training
- Vision / Dental / Health Insurance
- Bonus Incentives
- Great Culture
- Continuous Training & Development
- Advancement into Management opportunities
About the Company
- Audi San Francisco, family owned since 1947, is a proud member of the Royal Automotive Group family of dealerships.
- The company focuses on employee development and promotion, operating from new facilities in downtown San Francisco.