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About the Role

We help clients build better financial futures for over 50 years by working together and supporting each other globally. Join our Client Service Operations team - FIL Platform. The Client Service Operations team manages global fund launch activities and market onboarding, coordinating internal and external operational setups for end-to-end readiness and successful delivery. The team is the primary contact for internal stakeholders across fund operations services and functions as a Centre of Excellence for Retail Products (operational impact assessments, product change, launches, closures), Market Onboarding (market registration, account openings), Fund Setup (fund build activities, data maintenance), and Institutional Clients (onboarding, ongoing operational requirements).

Responsibilities

Take ownership of Retail and Institutional onboarding activities.
Lead and deliver fund and share class launches, market and instruments onboarding, and complex client implementations, ensuring timely "time-to-market" outcomes.
Act as a subject matter expert on custodian and trust bank matters for Retail and Institutional fund setups.
Manage and coordinate complex initiatives, including fund mergers, conversions, transitions, and closures.
Oversee Institutional client onboarding, operational coordination, and negotiation activities, including service, legal, and operating agreements.
Maintain service governance frameworks, including Service Level Agreements, monthly service review meetings, and ongoing service delivery oversight.
Ensure timely and accurate completion of Institutional RFPs, due diligence questionnaires, and support client and consultant engagements.
Collaborate with front, middle, and back-office teams to design bespoke service solutions and manage service changes, improvements, and escalations.
Coordinate Market Due Diligence activities and maintain awareness of regulatory changes impacting operations.
Build and maintain strong internal and external relationships, including with trustbanks, custodians and key stakeholders.
Hold operational accountability for decisions and outcomes within assigned areas, with a strong focus on risk identification, mitigation, and end-to-end impact awareness.
Support global business initiatives and drive alignment of processes across regions and functions.

Requirements

Experience in retail & Institutional fund onboarding and/or fund transitions.
Experience operating within global or regional operating models, with the ability to adapt to change and complexity.

Skills

Strong knowledge of Japanese fund structures, financial reporting, and regulatory requirements.
Solid knowledge of investment middle office /back office operation.
Good understanding in global market and financial instruments including equities, fixed income, and FX.
Native-level Japanese proficiency (written and verbal).
Advanced business-level English communication skills.
Mandarin language capability is an advantage.
Proven ability to lead and oversee multiple, complex operational activities within a fast-paced environment.
Strong stakeholder leadership with clear accountability for end-to-end delivery and outcomes.
Sound judgement in decision-making, negotiation, issue resolution, and risk mitigation.

Location

Japan, Tokyo

Work Type

Permanent

Experience Level

+6 years’ relevant experience within an Asset Management firm, Trust Bank, global custodian bank, or investment bank.

Benefits

Comprehensive benefits package.
Wellbeing support.
Development support.
Flexible work arrangements.

About the Company

Helping clients build better financial futures for over 50 years.