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About the Role

The Client Service Relationship Manager supports client engagement and fundraising for the Oaktree product suite in Japan. This role delivers an exceptional client experience by coordinating communication, onboarding, reporting, and diligence activities for Japanese institutional clients. The successful candidate will thrive in a collaborative, fast-paced, global environment, demonstrating strong attention to detail, professionalism, and cultural fluency.

Responsibilities

Partner with Relationship Managers to manage client relationships and deliver exceptional client services to institutional investors and third-party advisors in Japan.
Serve as a trusted, responsive point of contact for daily client needs and inquiries, providing timely and accurate responses.
Monitor client activity to identify opportunities for deeper engagement, satisfaction, and retention.
Build strong relationships with operational and investment teams to provide tailored service and highlight Brookfield's capabilities.
Serve as the primary escalation point for client issues, ensuring swift resolution with Relationship Managers and internal teams.
Organize and lead client review, due diligence meetings, and investor conferences, managing preparation and deliverables.
Oversee the end-to-end client onboarding process, coordinating documentation, reporting, communication, and digital access.
Collaborate with Client Services Relationship Managers and Relationship Managers on investment due diligence and sales enablement for Japanese institutional clients.
Understand clients' investment goals, portfolio allocations, manager line-ups, and new search activity.
Coordinate RFP responses, data requests, and proposal materials, ensuring accuracy and consistency with Japanese client standards.
Work closely with internal partners (Product Management, Legal, Compliance, Operations) to maintain effective communication between Tokyo and global offices.
Assist with presentations and proposals for cross-strategy, multi-strategy, and strategic partnership opportunities.
Stay informed on Japanese investors' evolving investment themes, portfolio structures, and market trends.
Contribute to projects that enhance client experience, improve internal processes, and reinforce Brookfield's reputation in Japan's institutional market.

Requirements

6+ years of relevant experience managing or supporting client relationships in financial services or investment management.
Superior bilingual communication skills (Japanese and English), written and verbal, preferably native in Japanese, with the ability to translate technical concepts across cultures.
Deep understanding of Japan’s institutional credit investment landscape, including market practices, investor behaviour, and regulatory considerations.
Working knowledge of investment products with the ability and motivation to expand expertise in Brookfield’s offerings and operations (legal, accounting, compliance, and operational areas).
Proven ability to handle client interactions directly and resolve complex issues effectively.
Strong organisational and time-management skills; capable of managing multiple workstreams while maintaining high quality standards.
Demonstrate poise, confidence, and professionalism to establish relationships and engage team members to meet client needs.
Have excellent oral and written business communication skills, with the ability to explain technical concepts clearly and simply.
Excel in a demanding, fast-paced environment while maintaining high quality standards.
Possess strong integrity, professionalism, and dedication to excellence.
Possess a strong work ethic and ability to build credibility and confidence.
Demonstrate intellectual curiosity and enthusiasm for investments, with a willingness to learn diverse strategies.

Skills

Bilingual communication (Japanese and English)
Technical concept translation
Organizational skills
Time management
Client interaction
Complex issue resolution
Poise
Confidence
Professionalism
Oral business communication
Written business communication
Integrity
Dedication to excellence
Work ethic
Credibility building
Intellectual curiosity
Investment enthusiasm

Location

Roppongi Hills Mori Tower - 17F, 6-10-1 Roppongi, Tokyo, Japan

Experience Level

6+ years of relevant experience

Education Level

Bachelor’s Degree required
MBA or CFA preferred

About the Company

Brookfield is one of the world’s largest alternative asset managers, distinguished by a 100+ year heritage of owning and operating assets and businesses that form the backbone of the global economy.
Brookfield’s Global Client Group provides insights and solutions designed to meet the evolving needs of a diverse group of investors around the world.
GCG also manages institutional relationships, strategic partnerships and raises capital for Brookfield’s various private funds and Affiliate Managers.
With approximately $1 trillion in assets under management, Brookfield offers a broad range of alternative investment products and services – including real estate, infrastructure, renewable power, private equity, and credit – to investors worldwide.
Brookfield has a unique and dynamic culture, seeking team members with a long-term focus and values aligned with Attributes of a Brookfield Leader: Entrepreneurial, Collaborative and Disciplined.
Brookfield is committed to the development of its people through challenging work assignments and exposure to diverse businesses.
Brookfield Asset Management is a leading global alternative asset manager with over US$1 trillion of assets under management across real estate, infrastructure, renewable power and transition, private equity and credit.
Brookfield owns and operates long-life assets and businesses, many of which form the backbone of the global economy.
Utilizing its global reach, access to large-scale capital and operational expertise, Brookfield offers a range of alternative investment products to investors worldwide.
Brookfield Asset Management Ltd. (BAM) is a public company listed on the New York (NYSE: BAM) and Toronto (TSX: BAM) stock exchanges.
Brookfield Corporation is a public company listed on the New York (NYSE: BN) and Toronto (TSX: BN) stock exchanges.

Equal Opportunity

Brookfield is committed to maintaining a Positive Work Environment that is safe and respectful, and does not tolerate workplace discrimination, violence or harassment.
Brookfield is proud to create a diverse environment and is an equal opportunity employer.