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About the Role
Drive partner growth, deliver exceptional experiences, and shape technology leverage within the Pax8 ecosystem as a Senior Manager of Partner Success in Australia. Build, scale, and inspire a high-performing Partner Success function, working at the intersection of people, innovation, and AI-driven transformation.
Responsibilities
- Lead, coach, and develop a high-performing Partner Success team.
- Build strong, trust-based relationships with partners to maximize engagement and retention.
- Drive strategic initiatives that accelerate partner growth and long-term value.
- Leverage insights and data to inform decisions and optimize partner outcomes.
- Collaborate cross-functionally with Sales, Marketing, and Operations to deliver seamless partner experiences.
- Identify opportunities for innovation and continuously improve processes, tools, and ways of working.
- Set clear goals, track performance, and ensure team consistently delivers against expectations.
Requirements
- Proven leadership experience managing high-performing teams in a fast-paced, partner-focused environment.
- Extensive experience in partner success, account management, or customer success within technology or SaaS.
- Demonstrated ability to build and maintain strong stakeholder relationships at all levels.
- Strong commercial acumen with a track record of delivering growth and retention outcomes.
- Exceptional communication skills to inspire, influence, and lead through change.
- Strategic thinker capable of translating vision into actionable plans.
- Passion for developing people and creating high-performing, engaged teams.
- Adaptable, resilient, and excited by working in a dynamic, evolving environment.
- Valid right to work in Australia.
Skills
- Leadership
- Team management
- Partner success
- Account management
- Customer success
- Stakeholder relationship management
- Commercial acumen
- Communication
- Strategic thinking
- People development
- Adaptability
- Resilience
Location
- Australia
- Hybrid
Work Type
- Hybrid
Experience Level
- Senior Manager
- Proven leadership experience
- Extensive experience
Benefits
- Comprehensive health and wellbeing support.
- Generous annual leave and additional time off provisions.
- Professional development opportunities and career progression pathways.
- Access to global learning programs and cutting-edge tools.
- Collaborative, inclusive, and high-energy work environment.
- Regular team and company-wide events and recognition.
About the Company
- Mission: Build the managed intelligence marketplace and empower small businesses with smarter technology.
- Fast-growing, dynamic, high-energy organization with a start-up feel.
- Culture is important: passionate, creative, unconventional; work hard, keep it fun, expect the best.
- Values: Elev8 each other, Advoc8 for partners, Innov8 continuously, Celebr8 life.
- Global AI and cloud Marketplace for SMBs.
- Connects service providers and technology companies on a unified platform.
- Supports over 47,000 IT partners and 800,000 SMBs with expertise, automation, and real-time insights.
- Purpose: Help every small business turn dreams into reality through the power of technology.
- Culture principles: Compassionate Candour, Seek to Understand, We Before Me, Do What You Say, Light Up Learning, Driven by Passion.
Equal Opportunity
- Committed to diverse perspectives, inclusive hiring, and sharing transferable skills.
- Encourage applications even if 100% of criteria are not met.
- Pax8 is an equal opportunities employer.
- Welcome individuals with appropriate work requirements for the applied country.