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About the Role

Join as an Operations Intern for a 12-week paid internship, starting immediately. This role combines customer service with operational exposure, focusing on supporting patients and internal teams to improve patient experience and retention through high-impact projects. You will be given meaningful responsibility and expected to execute to a high standard.

Responsibilities

• Test and roll out new initiatives.
• Communicate with patients via phone and email.
• Support initiatives to enhance the end-to-end patient experience, from onboarding through ongoing engagement.
• Analyze patient data and feedback to identify friction points and areas for improvement.
• Support the Operations Team in deploying successful initiatives to support teams.

Requirements

• Early in career.
• Demonstrates strong problem-solving ability.
• Clear communication.
• Bias toward action.

Skills

• Enjoys working with customers.
• Curious.
• Proactive.
• Eager to learn by doing.
• Structured thinking.
• Enjoys solving ambiguous problems.
• Communicates clearly and confidently.
• Thrives in fast-paced, high-accountability environments.

Work Type

• 12-week paid internship
• Immediate start

Experience Level

• Early in their career

Salary/Compensations

• Paid internship

Benefits

• Deliver work that directly shapes patient outcomes.
• Scale evidence-based care across markets.
• High ownership.
• Continuous feedback.
• Dedicated development support.
• Collaboration with talented peers.
• Mentorship from leaders across Australia, the UK, Germany, and Japan.
• Opportunity to collaborate with teams in the Philippines and South Africa.
• Opportunity to explore new markets or travel internationally.
• Access to learning budgets.
• Conferences.
• Certifications.
• Peer shadowing.
• Global knowledge-sharing culture.
• Catered wellness talks.
• Exercise classes.
• Whoops to track wellbeing.
• Free barista coffees.
• Funded social clubs.
• Quarterly rooftop parties.
• Use of state-of-the-art tools.
• Parental leave.
• Miscarriage leave.
• Health support.
• Professional development days.
• Personal days.
• Whoop membership.
• Employee Assistance Program.

About the Company

• Mission: Make good health last a lifetime.
• Addresses global obesity crisis, building better long-term care.
• Part of Hims & Hers, a global leader in personalised health and wellness.
• Company behind Juniper, a weight-management program combining GLP-1 medication with personalised nutrition, movement support, and clinician-led care.
• Published clinical research shows combined clinical and behavioural approach helps patients lose significantly more weight.
• Achieved 130% YoY revenue growth and 90% reduction in cash burn.
• Acquired by Hims & Hers for $1.15bn in 2026.
• Supported over 350k patients living with obesity across 5 markets.
• Received selective NICE endorsement to provide services to the NHS.
• Tailored offerings to thousands of patients in Australia, the UK, Germany, Japan, and Canada.
• Also behind digital healthcare clinics (Pilot, Kin, Software, Compound) across men’s health and well-being, fertility, skincare, and preventative health.
• Goal: Support 1 million patients globally to live better for longer within three years.
• Launching into new conditions, demographics, and geographies to build a preventive healthcare ecosystem.
• Aims to become the world’s largest international digital healthcare company.
• Recognized on Hatch’s Hotlist as one of Australia’s top employers.

Equal Opportunity

• Values individuals from all backgrounds, experiences, and perspectives.
• Embraces unique qualities each person brings.
• Accommodates reasonable adjustments during the interview process.
• Uses AI-assisted tools in recruitment, but all hiring decisions are made by real people and every application is reviewed by a recruitment team member.