Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
Reporting to the Experience Manager, you will ensure sales targets are met and complete member satisfaction in all interactions.
Responsibilities
- Build lasting relationships with prospects by understanding their goals, needs, and decision-making styles.
- Generate leads through inbound inquiries, free guest passes, and community engagement.
- Connect with potential members online, in-person, and at events to promote Virgin Active's social wellness vibe.
- Conduct personalized consultations and tours to identify wellness goals and demonstrate Virgin Active's solutions.
- Tailor pitches to highlight classes, programs, and community benefits matching prospect needs.
- Convert interest into action by clearly communicating membership benefits and facilitating sign-ups.
- Create membership packages, manage objections, and confidently close sales.
- Maintain member engagement post-sign-up by checking in and guiding them through Virgin Active offerings.
- Ensure smooth club operations by managing administration and maintaining safety for members and teammates.
- Consistently exceed expectations by going the extra mile for members.
Requirements
- Over 1 year of relevant experience
- Flexibility to work a non-traditional schedule
- Aligned experience
- Experience working with a high-profile consumer brand
- Retail or hospitality sector experience
Skills
- People-focused
- Ability to learn needs and provide personalized solutions
- Patient
- Level-headed
- Composed under pressure
- Impeccable customer service
- Self-assured
- Intent listening
- Eloquent speaking
- Effective communication at all levels
- Authentic expression
- Trusted judgment
- Driven
- Perceptive
- Inquisitive
- Problem-solving
- Persuasive ability
- Time management
- Target-oriented
- Can-do approach
- Quick thinking
- Comfort with ambiguity
- Adaptability to change
- Motivation for continuous improvement
- Member-focused problem-solving
- Thrive on exceeding performance targets
Location
- Norwest
- Hills District
- Sydney
- Australia
Work Type
- Full-time
Experience Level
- Over 1 year of relevant experience
Salary/Compensations
- Commission on top of base rate
Benefits
- Free gym membership
- Discounted personal training
- Special deals with retail and service partners
- Work/life balance with flexible options
- Paid parental leave
- Regular personal and professional development
- Confidential 24-hour support via employee assistance program
About the Company
- Virgin Active is an iconic brand inspiring people to live an active life.
- The company's vision is to be the world's most loved exercise brand.
- Part of the Virgin group of companies worldwide.
- Launched Australian business in 2008 with one club, five studios, and 50 people.
- Currently has a team of nearly 1,000 people.
- Building a collection of iconic locations in Sydney and Melbourne.
- The Norwest club is a spacious 4,651 sqm facility in the Hills District.
- Norwest club features 5 large studios for classes including Reformer Pilates, Grid Training (HIIT), Yoga, Cycle, and Barre.
- Norwest club includes a large open gym with Technogym equipment, a 25m swimming pool, spa, sauna, and indoor climbing wall.
- Norwest club offers luxury changeroom amenities, Club-V creche facilities, Swimsters swim school, and a bright café.
- The brand is built on a human touch with a playful side.
- The culture is focused on changing lives for the better through wellness.
- The company culture is described as normal, not formal.