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About the Role
The Customer Service Officer provides essential support to residents, local businesses, and community members, managing diverse inquiries in a fast-paced environment while ensuring professional and timely customer satisfaction.
Responsibilities
- Deliver exceptional customer service while maintaining a positive and professional representation of Council.
- Act as the first point of contact for customer enquiries, requests, and transactions across multiple service channels.
- Provide accurate information and efficiently resolve or escalate customer issues to the appropriate teams.
- Manage a diverse range of enquiries in a fast-paced environment, including complex and challenging customer interactions.
- Promote high standards of courtesy, professionalism, and customer satisfaction in all customer engagements.
- Build and maintain effective working relationships with Council business units to support seamless service delivery.
Requirements
- Certificate III in Customer Contact or equivalent Customer Service experience
- Experience in a customer service role in face to face and/or call centre environments.
- Experience in managing customer relationships.
- Knowledge of Local Government functions and responsibilities.
- Knowledge of Canterbury-Bankstown LGA, including geography, activities and services.
- Australian citizenship, permanent residency, or a valid work permit/visa with full unrestricted working rights.
Skills
- Computer literacy
- Proficiency in a language other than English
Location
- City of Canterbury Bankstown
- NSW
Work Type
- Permanent full-time
Experience Level
- Experience in a customer service role
- Experience in managing customer relationships
Education Level
- Certificate III in Customer Contact
Salary/Compensations
- Starts at $71,820 (Grade D, Step 1) + 12% super
- Salary may be negotiable dependent on skills and experience
Benefits
- Attractive remuneration package
- Accrued Time Off program
- Local Government conditions
- Long service leave after 5 years
- Annual salary increases
- Generous parental leave options
- Opportunity to contribute to making a positive impact on our community
- Investment in professional growth, fostering continuous learning and development opportunities
- Access to employee Health and Wellbeing Programs
About the Company
- The City of Canterbury Bankstown is one of the largest councils in NSW.
- Serves one of the most culturally, socially and economically diverse communities.
- Delivers 28 key services such as childcare, waste collection, parks maintenance, libraries, community facilities and aquatic centres.
- Serves over 385,000 residents.
Equal Opportunity
- CBCity is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.
- Workplace reflects the diverse community served.
- Encourages applications from all backgrounds, experiences and abilities; this includes people with disability, Aboriginal and Torres Strait Islanders, the LGBTQIA+ community and people from culturally diverse backgrounds.