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About the Role

As a Client Advisor at the Ginza Flagship, provide a personalized premium experience to each customer, embodying the Maison's values. Leverage expertise with curiosity and humility, building long-term relationships to guide customers to become Maison ambassadors.

Responsibilities

• Provide special and memorable boutique experiences through warm and courteous service.
• Conduct impressive customer service using storytelling to convey product and Maison history and values.
• Collaborate with boutique management and the sales team for planned client follow-up.
• Utilize CRM tools to accurately input and update customer information, ensuring continuous follow-up.
• Master sales ceremony elements and consistently aim to achieve and exceed sales targets.
• Deeply understand customer needs and build trust through appropriate proposals.
• Actively engage in after-sales activities, including follow-up and encouraging repeat visits, to improve repeat purchase rates.
• Embody and share the Maison's worldview, craftsmanship, and values with customers and the team.
• Utilize product knowledge to convey the appeal of materials, structure, and design through storytelling.
• Understand industry news and competitor trends, approaching customer service with the latest knowledge.
• Comply with group, Maison, and boutique operations and security policies.
• Support daily operations such as boutique opening and closing procedures and maintenance reporting.
• Manage product display, including display and backstock management.
• Participate and contribute to special projects such as inventory counts, annual inventory management, and price revisions.

Requirements

• Experience in luxury or premium customer service (sales, fashion, hospitality).
• Native-level Japanese.
• Business-level English.

Skills

• Deep empathy for customers.
• Excellent communication skills.
• Values teamwork and emphasizes collaboration.
• Knowledge and experience with retail tools such as CRM and POS (preferred).
• Other languages (welcome).

Location

• Ginza, Japan

Benefits

• Opportunities for global insights and expertise.
• Diverse growth opportunities to expand potential.
• Full support for professional growth within the Richemont Group.
• Internal mobility for career development.

About the Company

• Richemont is a world leader in the luxury sector, with Houses specializing in jewelry, watches, and high-end accessories.
• Richemont preserves the heritage and identity of each Maison, committed to innovating and designing new products.
• Vacheron Constantin, founded in 1755, pursues excellence.
• Vacheron Constantin is a place for highly capable and ambitious individuals to pursue and create the pinnacle of haute horlogerie.