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About the Role

Support a customer identity and access management (CIAM) transformation, migrating from Okta to Auth0. This role involves a complex, security-critical program focused on compliance, scalability, and customer experience, partnering across product, architecture, security, vendors, and delivery teams in a scaled agile environment. The priority is uplifting and migrating authentication experiences across digital platforms.

Responsibilities

Establish Auth0 within the enterprise and support the transition to a modern, scalable CIAM platform.
Uplift individual member logins, including MFA.
Enable seamless single sign-on across digital services.
Ensure no disruption to the customer experience throughout the migration.
Conduct discovery and document current-state identity architecture, authentication flows, and customer journeys.
Support foundational delivery, including Auth0 capability setup, integration with digital services, and enabling individual member logins.
Define requirements for migration to Auth0, including replacing custom authentication flows and enabling SSO across products.
Define requirements for key uplifts such as MFA (including risk-based MFA) and bot protection.
Support development of the future-state Auth0 support model.
Contribute to vendor engagement activities (RFI/RFP/RFQ) and delivery assurance.
Support backlog creation, refinement, and readiness for agile delivery.
Capture and translate business needs into clear system requirements, technical specifications, and acceptance criteria.
Create end-to-end customer identity flows, business process maps, and rules.
Facilitate user story mapping to visualize journeys, dependencies, and priorities.
Develop high-quality business and technical user stories.
Manage an end-to-end requirements traceability approach.
Support vendor selection processes and validate delivery outputs.
Partner closely with delivery and technical teams to ensure requirements are implemented effectively.
Support solution design, testing, and implementation phases.
Work with the Product Owner to refine backlog, decompose epics, and ensure Definition of Ready is met.
Maintain strong documentation of decisions, assumptions, and dependencies.
Identify opportunities to simplify processes and improve delivery efficiency.

Requirements

Proven experience as a Business Analyst on customer identity / CIAM projects.
Experience working on authentication or identity platform migrations (e.g., Okta, Auth0 or similar).
Strong experience mapping customer-facing authentication journeys (login, MFA, SSO across digital platforms).
Ability to translate business requirements into detailed, structured system requirements.
Strong stakeholder engagement skills across both technical and non-technical teams.
Comfortable working in Agile / scaled Agile environments within complex programs.

Work Type

Contract

Salary/Compensations

Up to $950 per day (inclusive of super)

Benefits

Workplace focused on connection, personal development, health, and wellbeing.

About the Company

Medibank believes its greatest potential lies in its people.
Purpose: to create the best health and wellbeing for all of Australia.
Recognized as Best Enterprise Organisation, 2026 AFR BOSS Best Places to Work.

Equal Opportunity

Medibank believes in everyone's potential and strives for inclusivity, valuing different perspectives.
Encourages applications from Aboriginal and Torres Strait Islander peoples, neurodivergent candidates, LGBTQIA+ community, and candidates with a disability.
Provides adjustments or alternative formats for the recruitment or employment journey.