Senior Forward Deployed Engineer at Workato | New South Wales, Australia | Rezi

Senior Forward Deployed Engineer at Workato

Senior Forward Deployed Engineer

Workato · New South Wales, Australia

1 months ago

Senior Forward Deployed Engineer

Workato · New South Wales, Australia

2 months ago
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About the Role

Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and helping enterprises unify data, applications, processes, and AI into a single, governed platform. This role involves designing, developing, and deploying advanced AI Agentic Solutions that exhibit autonomous, proactive, and adaptive behaviors. It requires a deep understanding of AI/ML technologies, integration, automation, and solution architecture, combined with strong problem-solving skills and cross-functional collaboration.

Responsibilities

  • Design, develop, and deploy advanced AI Agentic Solutions that exhibit autonomous, proactive, and adaptive behaviors.
  • Design intelligent, autonomous, and efficient agentic AI workflows utilizing multi-agent collaboration, orchestration, and Workato platform automation capabilities.
  • Design and deploy Agentic AI solutions using Workato’s Agentic AI capabilities, leveraging connectors, workflows, and recipes for context-aware, grounded, and real-time responses from large language models (LLMs).
  • Develop advanced prompting, memory management, and behavior-planning techniques to enable LLMs and agents to reliably author and execute complex workflows.
  • Act as a technical solutions expert in troubleshooting and analyzing AI-driven architectures, including scalable RAG pipelines and agent frameworks built using the Workato Agentic AI platform.
  • Develop and maintain robust, scalable AI-powered IT workflows with agent-based decision-making, dynamic retrieval mechanisms, and seamless integration using the Workato Agentic AI platform.
  • Continuously monitor and improve AI system performance, ensuring efficiency and reliability.
  • Collaborate with customers to understand use cases and deliver tailored, scalable agentic AI and RAG-based solutions using the Workato Agentic AI platform, prioritizing exceptional customer service.
  • Collaborate with cross-functional teams to integrate AI workflows into existing IT frameworks, ensuring smooth and seamless deployment.
  • Contribute to internal process improvements and promote knowledge sharing by adding to Workato’s knowledge base.
  • Play an instrumental role in all phases of product development, from ideation to implementation, contributing valuable insights and expertise.
  • Assist the product manager in creating technical and design specifications, ensuring alignment with product goals and user needs.
  • Leverage strong communication skills to effectively translate complex technical concepts into accessible insights for non-technical audiences.

Requirements

  • 8+ years of relevant experience in design, development, and implementation.
  • At least 3 years of experience in Workato.
  • Proven experience in AI engineering, with a focus on agent-based systems.
  • Demonstrated ability to design and implement scalable AI-driven workflows that enhance IT operations.
  • Knowledge of implementing integration projects.
  • Hands-on experience with automation technologies, middleware, integration architecture patterns, web services technologies, enterprise messaging patterns, APIs, SOA, ESB, BPM, SDKs, and databases.
  • Strong working knowledge of APIs (RESTful, SOAP/XML).
  • Solid understanding of data structures (JSON).
  • Sound knowledge of any RDBMS/NoSQL.
  • 2-3 years of coding experience (Java/Python/Ruby).
  • Technical background or a solid understanding of technology and industry trends, especially in the app integration space.
  • Strong collaboration skills.
  • Ability to adapt to a dynamic start-up environment with a passion for making an impact.
  • Strong critical thinking and analytical skills with an entrepreneurial and proactive mind-set.
  • Ability to effectively prioritize tasks and manage time, even under high-pressure situations.
  • Strong written and oral communication skills in English, with the ability to convey complex technical concepts effectively to a non-technical audience.
  • Fast learner who can independently conduct extensive research, and synthesize ideas, information and options quickly.
  • Proactive about solving problems and ready to take on additional initiatives and responsibilities as they emerge.

Skills

  • AI/ML technologies
  • Integration
  • Automation
  • Solution architecture
  • Problem-solving
  • Multi-agent collaboration
  • Orchestration
  • Workato platform
  • Agentic AI capabilities
  • Connectors
  • Workflows
  • Recipes
  • Large Language Models (LLMs)
  • Prompting
  • Memory management
  • Behavior-planning techniques
  • AI-driven architectures
  • Scalable RAG pipelines
  • Agent frameworks
  • IT workflows
  • Agent-based decision-making
  • Dynamic retrieval mechanisms
  • Middleware
  • Integration architecture patterns
  • Web services technologies
  • Enterprise messaging patterns
  • APIs
  • SOA
  • ESB
  • BPM
  • SDKs
  • Databases
  • TIBCO (experience a plus)
  • Dell Boomi (experience a plus)
  • MuleSoft (experience a plus)
  • iPaaS (experience a plus)
  • SaaS applications (experience a plus)
  • Cloud infrastructure (experience a plus)
  • RESTful APIs
  • SOAP/XML APIs
  • JSON (data structures)
  • RDBMS
  • NoSQL
  • Java
  • Python
  • Ruby
  • Workday (experience a plus)
  • NetSuite (experience a plus)
  • Salesforce (experience a plus)
  • ServiceNow (experience a plus)
  • Marketo (experience a plus)
  • Microservices (experience a plus)
  • API-based integration architecture (experience a plus)
  • Event-driven architecture (experience a plus)
  • Process automation via BPM or RPA (experience a plus)

Experience Level

  • Experienced Senior
  • 8+ years of relevant experience in design, development, and implementation
  • At least 3 years of experience in Workato
  • 5+ years of experience working with integration platforms (plus)
  • 2-3 years of coding experience (Java/Python/Ruby)

Education Level

  • BTech/BE or higher technical education in Computer Science, Artificial Intelligence, Machine Learning, or a related field

Benefits

  • Vibrant and dynamic work environment
  • Multitude of benefits to enjoy inside and outside of work life

About the Company

  • Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and helping enterprises unify data, applications, processes, and AI into a single, governed platform.
  • A leader in Enterprise MCP and trusted by 50% of the Fortune 500.
  • Workato’s cloud-native architecture connects every application, data source, and process to power real-time orchestration at scale.
  • With enterprise-grade security and continuous innovation at its core, Workato provides the trusted foundation for organizations to automate with confidence and operationalize AI across the business.
  • Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles.
  • Driven by innovation and looking for team players who want to actively build the company.
  • Business Insider named Workato an “enterprise startup to bet your career on”.
  • Forbes’ Cloud 100 recognized Workato as one of the top 100 private cloud companies in the world.
  • Deloitte Tech Fast 500 ranked Workato as the 17th fastest growing tech company in the Bay Area, and 96th in North America.
  • Quartz ranked Workato the #1 best company for remote workers.