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About the Role

The Senior Program Director is a key member of the Resident Services Department’s Leadership Team, coordinating service delivery with HomeRise departments and community partners. This role involves leading the creation, development, and implementation of programming at Permanent Supportive Housing Sites in San Francisco. The portfolio includes eight permanent supportive housing sites in San Francisco. As the site lead, the SPD supervises on-site service teams, manages third-party and neighborhood relationships, and directs administrative functions like budgeting, contract management, reporting, compliance, and crisis management. Reporting to the Director of Resident Services, the ideal candidate has a proven track record in organizational change management, knowledge of evidence-based practices for Housing First and Harm Reduction models, and success in increasing stability through trauma-informed programming. HomeRise uses evidence-based practices to welcome individuals into transitional and permanent homes, fostering self-sufficiency in Housing, Income, and Resourcefulness. The Case Management model uses data to understand participant experience, offering intensive retention services, strength-based case management, mental health, substance use, and crisis intervention services, information and referral, and resident empowerment.

Responsibilities

Direct and guide the overall delivery of services for participants at programmatic housing sites, including case management, community-building, and on-site behavioral health services
Support overall departmental strategic planning, program development, professional development, goal setting, and performance management of services team, demonstrating leadership that engenders trust, respect, and staff accountability for high levels of performance and achievement of measurable outcomes
Implement and maintain consistent and clear departmental operation policies and procedures, operational manual, and other departmental documentation tools
Adhere to all budgets and grant outcomes in accordance with HomeRise’s mission, culture, and strategic plan, including coordination with finance and grants management staff to ensure compliance, quality, and timely reporting
Collaborate with the Director of Resident Services and other agency leadership for the development, implementation, and oversight of program evaluation, performance management, and outcomes tracking for participant services
Provide continual quality assurance around data collection, reporting, and documentation
Perform on-call duties as assigned
Collaborate with the Director of Housing Operations or other housing operations staff to ensure achievement of agency goals and objectives related to building operations and cross-departmental coordination
Represent the Director of Resident Services and Resident Services Department as assigned with internal and external partners for organizational strategic coordination
Maintain positive, cooperative relationships with funders, including government sources, private foundations, and corporate partners; ensure completion of all reporting requirements
Represent HomeRise at local community events, alliance meetings with partners, and at conferences and forums
Provide coverage for other Program Director absences and vacancies as needed
Perform other duties as assigned

Requirements

8 years of relevant and comparable work experience, or Bachelor’s degree in a behavioral science (social work, psychology, clinical psychology) plus 5 years of relevant and comparable experience in social and community service settings
MA/MS degree in Social Work or related field is highly preferred
LCSW or MFT strongly preferred
At least 5 years of proven leadership and hands-on experience training and managing middle management and supervisory staff and complex programmatic functions
Strong assessment and crisis management skills
Knowledge and ability to develop and monitor budgets with multiple programs and sources
Ability to manage government contracts and foundation grants
Ability to interact effectively with outside agencies, government officials, and contract monitoring staff
Results-oriented, highly organized, very detail-oriented, proactive, and resourceful
Ability to manage multiple high-level projects with strict timetables and solid administrative follow-through and accountability in a fast-paced environment
Excellent interpersonal and business communication skills, both written and verbal
Strict adherence to confidentiality and familiarity with HIPAA compliance
Excellent computer skills including word processing, spreadsheets, databases, and a working knowledge of information technology applications in the social service sector
Demonstrated commitment to working with people who have experienced homelessness and support for HomeRise’s mission and culture
Ability to work within and promote a very diverse workplace and environment
Commitment to social justice advocacy and advancing equity

Skills

Organizational change management
Evidence-based practices for Housing First and Harm Reduction models
Increasing stability through trauma-informed, engaging, skills-based programming
Strength-based case management support and service planning
Mental health services
Substance use services
Crisis intervention services
Information and referral
Resident empowerment/community development
Supervising middle management and supervisory staff
Staff training and management
Complex programmatic functions management
Assessment
Crisis management
Budget development and monitoring
Government contract management
Foundation grant management
Interacting with outside agencies, government officials, and contract monitoring staff
Results orientation
Organization
Detail orientation
Proactivity
Resourcefulness
Project management (multiple high-level projects with strict timetables)
Administrative follow-through and accountability
Interpersonal communication
Written communication
Verbal communication
Confidentiality adherence
HIPAA compliance
Computer skills (word processing, spreadsheets, databases)
Information technology applications in the social service sector
Working with people experiencing homelessness
Promoting a diverse workplace and environment
Social justice advocacy
Advancing equity

Location

San Francisco, CA

Work Type

Full-Time
Exempt

Experience Level

8 years of relevant experience
5 years of relevant experience in social and community service settings
5 years of leadership and staff management experience

Education Level

Bachelor’s degree in a behavioral science (social work, psychology, clinical psychology)
MA/MS degree in Social Work or related field (preferred)
LCSW (preferred)
MFT (preferred)

Salary/Compensations

$98,000 to $110,000 annually

Benefits

100% employer-paid employee healthcare options (Kaiser or Sutter)
Dental insurance
Vision insurance
Life & disability insurance
FSA childcare benefits
FSA medical benefits
FSA commuter benefits
403(b) retirement investment opportunity with employer match
Employee Assistance Program
Paid on-the-job training
Career advancement within a growing organization
Professional development opportunities with an annual Education Benefit
Paid time off for education
PTO (2 weeks accrued for the first 12 months)
PTO (3 weeks accrued from 13-36 months of continuous service)
14 paid holidays, including one floating day for your birthday
Sick time accrual
Employee Referral Program
HERO Award recognizing outstanding performance
Sabbatical leave after 5 years of service
45-minute paid lunch period per shift

About the Company

HomeRise believes that home has the power to stabilize a person’s life.
Built on supportive housing, we provide people experiencing homelessness with a home and support services, such as mental health services and job training, to help them transform their lives.
We organize residents and supporters to advocate for local and state policies, like affordable housing, to assist those on the streets or at risk of homelessness.
Together, we are building a new future for our neighborhoods and the city we love.

Equal Opportunity

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
HomeRise is an Equal Opportunity Employer without regard to people formerly experiencing homelessness, race, color, creed, gender, gender expression, gender identity, religion, marital status, registered domestic partner status, sex (includes pregnancy, childbirth, breast feeding, and related medical conditions), sexual orientation, age, veteran status, national origin or ancestry, political affiliation, physical or mental disability, medical condition including genetic characteristics, or any other consideration made unlawful by federal, state, or local laws.
HomeRise hiring policies require a background check for all applicants working directly with at-risk populations.