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About the Role

The Customer Support Business Group focuses on enabling customers with premier support throughout their lifecycle with Lam, driving performance, productivity, safety, and quality of installed base equipment. As a Field Service Engineer, you will ensure the operational excellence of complex semiconductor equipment, understanding customer needs and collaborating with teams to deliver solutions.

Responsibilities

• Provide on-site repair, maintenance, installation, and relocation start-up services for Lam's complex electro-mechanical and electronic systems at customer sites.
• Perform analytical problem-solving, troubleshooting, diagnostics, and issue isolation to minimize downtime and equipment malfunctions.
• Stay current on semiconductor capital equipment and Lam products through continuous learning, training, and certification.
• Assist in complex field modifications and updates, maintaining records and reports to coordinate activities between Lam and customers.
• Serve as a subject matter expert, representing Lam to customers and ensuring exceptional satisfaction.
• Troubleshoot and create customer response action plans.
• Discuss opportunities and challenges transparently with customers to build trust.
• Provide technical instruction and mentoring for junior engineers.

Requirements

• Bachelor’s degree in Electronics, Engineering, or related field with 5+ years of experience; or Master’s degree with 3+ years; or equivalent work experience.
• Previous experience in installation, maintenance, repair, or troubleshooting of semiconductor capital equipment.
• Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals.
• Ability to work in a clean room environment while wearing personal protective safety equipment or a cleanroom suit.
• Ability to frequently position oneself (e.g., bend, stoop, reach, walk, sit, twist, squat, kneel, climb, stand) to perform job tasks for extended periods.
• Ability to travel frequently, domestically and internationally, based on customer needs.
• Flexibility to work various shifts, including compressed and alternative workweeks, overtime, and on-call if needed.

Skills

• Basic computer skills
• Familiarity with common office software, including Microsoft Office Suite
• Written and verbal communication skills in English
• Foundational analytical and problem-solving skills

Location

• Frequent domestic and international travel
• Hybrid role: On-site Flex (3+ days per week on-site at Lam or customer/supplier location, remote for balance)
• Hybrid role: Virtual Flex (1-2 days per week on-site at Lam or customer/supplier location, remote for balance)

Work Type

• Hybrid (On-site Flex)
• Hybrid (Virtual Flex)
• Compressed and alternative workweeks
• Overtime and on-call availability

Experience Level

• 5+ years of experience (with Bachelor's degree)
• 3+ years of experience (with Master's degree)
• Equivalent work experience

Education Level

• Bachelor’s degree in Electronics, Engineering, or related field
• Master’s degree

About the Company

• Lam Research's Customer Support Business Group enables customers with premier support, driving performance, productivity, safety, and quality for critical equipment.
• The company believes in valuing, including, and empowering every person to achieve their full potential, achieving extraordinary results by bringing unique individuals and viewpoints together.

Equal Opportunity

• Lam Research is an equal opportunity employer.
• Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination based on race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws.
• Company policy prohibits unlawful discrimination against applicants or employees.
• The company intends to comply with all applicable laws and regulations.