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About the Role
As an Assistant Manager, join the leadership team to drive profitability through customer connections, brand loyalty, and community engagement. Provide immediate feedback and coaching to the sales team to maximize performance. Collaborate with leadership to adapt strategies for business success and ensure operational support.
Responsibilities
- Support Store Director and Associate Store Manager to impact business results and maximize profitability.
- Manage a designated division of responsibility (e.g., Visual Merchandising, Operations, HR, Service & Selling).
- Manage store operations, systems, and technology, ensuring accountability.
- Assist with recruiting, training, and development efforts as needed.
- Partner with leadership to foster a collaborative working environment.
- Ensure the team exceeds goals and provides best-in-class customer service.
- Lead fit sessions to enhance product knowledge and customer connection.
- Innovate community engagement and loyalty-building events.
- Perform various sales floor roles as needed.
Requirements
- 1-2 years of retail management experience.
- Passion for supporting the brand, customers, and teams.
- Up-to-date knowledge of fashion trends and industry developments.
- Ability to work collaboratively, with flexibility and courtesy.
- Ability to innovate, champion new ideas, navigate uncertainty, and demonstrate strong problem-solving skills.
- Scheduling flexibility, including nights, weekends, and holidays.
- Ability to bend, reach, stretch for product, and lift, carry, and move at least 40 pounds (18 kilos).
Skills
- Brand advocacy
- Customer service
- Coaching
- Community engagement
- Retail operations management
- Visual merchandising
- Human resources
- Service and selling
- Fashion trend awareness
- Teamwork
- Flexibility
- Courtesy
- Innovation
- Problem-solving
Work Type
- Part-time
- Full-time
Experience Level
- 1-2 years of retail management experience
Salary/Compensations
- $21.50 - $27.00 per hour
Benefits
- Bonus programs
- Up to 60% discount on J. Crew, J. Crew Factory, and Madewell products
- Entertainment, travel, fitness, and mobile technology discounts
- 401(k) plan with company matching
- Paid Time Off (PTO) plan, including paid holidays
- Medical, dental, prescription, vision, and life insurance
About the Company
- Madewell, established in 2006, creates premium denim and foundational wardrobe pieces for men and women, focusing on quality, authenticity, and versatility.
- J.Crew Group (JCG) aims to pay competitively and offers a comprehensive total rewards strategy.
- JCG focuses on creating a community and culture that builds belonging.
- JCG fosters a collaborative, community-driven, and innovative environment across its stores, home offices, and distribution and call centers.
Equal Opportunity
- J.Crew Group (JCG) is deeply committed to Diversity, Equity, and Inclusion, welcoming job applicants of all backgrounds.
- JCG provides equal opportunity to all associates and qualified applicants without regard to race, color, religion, national origin or citizenship, age, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation, or any other basis protected under applicable law.
- JCG maintains a safe workplace free from discrimination, harassment, and intimidation for associates, vendors, and customers.
- Discrimination is explicitly prohibited based on race, color, ancestry, national origin, religion, sex, pregnancy, childbirth and related medical conditions, marital status, age, sexual orientation, gender identification and expression, legally protected physical or mental disability, genetic information, veteran status, or any other legally protected characteristic.
- Violations of this policy will result in disciplinary action, up to and including termination.