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About the Role
This role is integral to store success and efficiency, focusing on brand commitment, customer service at the cash wrap, maintaining the sales floor, and ensuring accurate product flow from receipt to point of sale.
Responsibilities
- Welcome clients with warmth and professionalism, anticipating needs and providing personalized assistance.
- Serve as a brand ambassador internally and in the local market, supporting social media engagement.
- Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
- Suggest add-on products, promote gift cards, and capture customer information where permitted.
- Receive, process, and organize shipments and transfers, report discrepancies, and maintain stockroom cleanliness.
- Manage stock levels, replenish the sales floor, and execute visual merchandising updates.
- Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
- Maintain housekeeping standards and adhere to Loss Prevention guidelines.
Requirements
- 1+ year of previous retail experience (cashier/stock experience, sales), preferably in a luxury retail service environment.
- A combination of education and experience will be considered.
- Current knowledge of fashion trends and market competition.
- Knowledge of cash register systems and basic computer skills (iPad/laptop, Mobile POS, Internet).
- Ability to utilize walkie talkie, understand and read price and product release sheets.
- Strong attention to detail and organizational skills.
- Ability to multitask in a fast-paced environment.
- Excellent communication and customer service skills.
- Strong English language proficiency.
- Ability to work a flexible schedule, including nights, weekends, peak busy season, and public holidays.
- Ability to lift at least 25 lbs. regularly (up to 50 lbs, occasionally).
- Ability to climb, bend, kneel, and maneuver sales floor and stockroom.
Skills
- Cash register systems
- Basic computer skills (iPad/laptop, Mobile POS, Internet)
- Walkie talkie operation
- Reading price and product release sheets
- Attention to detail
- Organizational skills
- Multitasking
- Communication skills
- Customer service skills
- English language proficiency
Work Type
- Flexible schedule
Experience Level
- 1+ year of previous retail experience
Salary/Compensations
- $15.00-$19.50
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(K)
- Paid Paternity and Maternity leave
- Commuter Benefits
- Disability insurance
- Tuition assistance
About the Company
- Coach is a global fashion house founded in New York in 1941, creating lasting products inspired by Creative Director Stuart Vevers and an inclusive spirit.
- Coach is part of the Tapestry portfolio, a global house of brands committed to innovation, inclusivity, and stretching what's possible.
- Tapestry unites brands like Coach and Kate Spade New York, fostering bold ideas, diverse voices, and creativity to drive progress.
- Tapestry aims to shape a more inclusive, sustainable future by embracing differences and pushing boundaries.
- Tapestry brands inspire confidence, encourage self-expression, and build emotional connections with consumers through innovation and personalized, seamless experiences.
Equal Opportunity
- Coach is an equal opportunity and affirmative action employer committed to hiring and developing the best people.
- Employment decisions are based on qualifications related to the position, without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis.
- Tapestry, Inc. provides reasonable accommodation for disabilities or religious beliefs.
- For reasonable accommodation in the application process, contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com.