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About the Role

The Lead manages caseworkers to ensure effective operational delivery of the Support for Trafficked People Program. This role provides operational leadership, supervision, and advice to frontline staff, serving as an escalation point for complex issues, client escalations, and policy guidance. The Lead strengthens practice quality, fosters consistency, and supports critical reflection and continuous improvement in casework. This position supports S/T Operations by enhancing operational service delivery and practice capability across the nationwide model, collaborating with leadership teams, frontline staff, and volunteers.

Responsibilities

• Manage caseworkers to ensure effective and consistent operational delivery of the Support for Trafficked People Program.
• Provide operational leadership, supervision, and advice to frontline staff.
• Serve as the escalation point for complex operational issues, client escalations, and policy guidance.
• Strengthen the quality of practice across the program.
• Foster practice consistency.
• Support critical reflection and continuous improvement in casework.
• Support S/T Operations by strengthening operational service delivery and practice capability across the nationwide model.
• Work closely with leadership teams, frontline staff, and volunteers.

Requirements

• Sound discipline knowledge gained through experience in leading case work teams and providing effective supervision and clinical advice in high pressure environments.
• Sound skills in providing time critical, trauma informed services to people from diverse cultural and language identities in support of their identified goal.
• Experience supporting critical decision-making in high-risk scenarios.
• Confidence in providing constructive, strengths-based feedback and managing performance where concerns arise.
• Sound ability to negotiate and collaborate effectively across government, law enforcement and non-government stakeholders to influence outcomes for clients within complex systems.
• Sound knowledge of legislative, policy and practice requirements relevant to people who have experienced exploitation and related harms.
• Ability to represent the program with credibility in sensitive and diverse contexts.
• Relevant Social Work degree with relevant experience or less formal qualifications with specialised skills in Social Work or Social and Community Services.
• Working with Children Check is a mandatory requirement.

Skills

• Discipline knowledge in leading case work teams.
• Effective supervision and clinical advice.
• Providing time critical, trauma informed services.
• Supporting critical decision-making in high-risk scenarios.
• Providing constructive, strengths-based feedback.
• Managing performance.
• Negotiation and collaboration with government, law enforcement, and non-government stakeholders.
• Knowledge of legislative, policy, and practice requirements relevant to people who have experienced exploitation and related harms.
• Program representation in sensitive and diverse contexts.

Location

• Sydney, NSW

Work Type

• Maximum term until 12th March 2027
• Full time hours
• Hybrid working arrangements

Experience Level

• Experience in leading case work teams.
• Experience supporting critical decision-making in high-risk scenarios.
• Relevant experience (with Social Work degree or less formal qualifications).

Education Level

• Relevant Social Work degree.
• Less formal qualifications with specialised skills in Social Work or Social and Community Services.
• Qualifications obtained outside of Australia accepted if certified copy translated to English provided.

Salary/Compensations

• Competitive salary
• Superannuation
• Access to salary packaging
• Covered by the Social, Community, Home Care and Disability Services Award - Level 5

Benefits

• Salary packaging (up to $15,900 for living expenses).
• Salary packaging (up to $2,650 for holiday accommodation and meals).
• Novated car leases.
• Superannuation.
• Ability to purchase additional annual leave.
• Access to specialist advice for nutrition, sleep, resilience, and mindfulness.
• Access to guided meditation and other wellbeing programs.
• Paid ‘Me’ day.
• Wide range of other paid leave options.
• Access to ongoing learning, training, and development courses.

About the Company

• Australian Red Cross is part of the world’s largest humanitarian organisation.
• Aims to improve the lives of the most vulnerable people in Australia and across the region.
• The Migration Support Program provides help and support to refugees, people seeking asylum, people in immigration detention, and other people vulnerable as a result of migration.
• Vision: To be trusted as the leading humanitarian organisation making a genuine difference in the lives of people and communities.
• Child safe organisation with zero tolerance of any harm to children.

Equal Opportunity

• Strives to create a safe and inclusive culture with wellbeing at its centre.
• Embraces diversity and welcomes Aboriginal and Torres Strait Islander people.
• Welcomes people with diverse lived experiences, abilities, genders, ethnicities, ages, and sexual orientations.