Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
As a Solutions Consultant at Litera, you will drive adoption of practice-of-law tools for strategic and enterprise customers. You will partner with legal professionals to translate complex workflows into practical solutions, delivering measurable value and improving user engagement. This role involves cross-functional collaboration to influence product direction, inform customer strategy, and ensure solutions meet evolving legal needs, directly impacting customer satisfaction, product growth, and long-term retention.
Responsibilities
- Drive product adoption and engagement across assigned accounts.
- Partner with customers to develop and execute success plans.
- Deliver impactful enablement through training, consultations, and best-practice guidance, including GenAI usage.
- Use customer insights and usage data to identify growth opportunities and recommend targeted engagement strategies.
- Build strong customer advocacy through champions, case studies, and testimonials.
- Influence product direction by surfacing customer feedback, use cases, and market insights.
- Lead onboarding and rollout strategies for successful implementation and long-term adoption.
- Align with Customer Success, Product, and Revenue teams to support growth, retention, and renewal outcomes.
Requirements
- 2+ years’ experience practicing law in a top-tier law firm or in-house corporate legal team, or 5+ years’ experience in Consulting, Customer Success, or a related SaaS role.
- Proven ability to deliver high-quality work with measurable outcomes.
- Strong communication and presentation skills to engage diverse stakeholders.
- Consultative mindset with ability to influence customers and guide best practices.
- Self-motivated and adaptable in a fast-changing technology environment.
- Experience working cross-functionally and managing stakeholder feedback effectively.
- Experience working in LegalTech or with legal workflows (Nice-to-Have).
- Background in transactional law (Nice-to-Have).
- Experience supporting or enabling GenAI or AI-driven product usage (Nice-to-Have).
- Experience in enterprise customer-facing or adoption-focused roles (Nice-to-Have).
Skills
- Communication
- Presentation
- Consultative mindset
- Self-motivation
- Adaptability
Location
- UK
- Philadelphia
- New Jersey
- Denver
- Raleigh
- Chicago
Work Type
- Hybrid
- Full-time
Experience Level
- 2+ years practicing law
- 5+ years in Consulting, Customer Success, or related SaaS role
Salary/Compensations
- $75,000 to $95,000 USD base salary range
- Eligible for company bonus plan
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- 401(k) with company match
- Incentive programs
- Recognition programs
About the Company
- Litera transforms how top law firms operate through AI, innovation, and solutions.
- Powers millions of legal professionals worldwide.
- A fast-growing software company and leading legal technology supplier.
- Serves over 90% of the world's largest law firms.
- Recognized as one of the best places to work.
- Fosters professional development, rewards programs, open communication, and transparent leadership.
- Employees are driven, energetic, passionate, and make a direct impact on the company's future.
Equal Opportunity
- Committed to creating an inclusive environment.
- Accommodations available for the process or role.
- Litera is an equal opportunity employer.
- Celebrates diversity.