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About the Role

This newly created position serves as the primary non-clinical advocate and service coordinator for residents, helping individuals and families navigate services, benefits, community resources, admissions, transitions, and quality-of-life needs while promoting independence, dignity, and well-being.

Responsibilities

• Assist residents with adjusting to community living.
• Educate residents and families about resident rights and available services.
• Advocate for resident rights, dignity, and choice.
• Support residents experiencing emotional, social, or psychosocial challenges.
• Assist with concerns, grievances, and conflict resolution.
• Provide support and communication for families as appropriate.
• Complete psychosocial assessments upon admission and as required.
• Maintain ongoing case management documentation and progress notes.
• Monitor resident social, emotional, and behavioral well-being.
• Identify service needs and coordinate appropriate interventions.
• Participate in interdisciplinary meetings and care conferences.
• Communicate resident concerns to nursing, admissions, administration, and other departments.
• Assist residents and families with Medicaid applications and recertifications, SSI, Medicare-related concerns, transportation resources, and other benefit programs.
• Coordinate referrals to healthcare providers, behavioral health providers, and community agencies.
• Help residents access available public and private resources.
• Assist with appointment coordination and follow-up services.
• Support admission preparation and resident onboarding.
• Obtain necessary documentation from families, referral sources, and providers.
• Assist with move-in coordination and resident orientation.
• Support residents and families during transitions into the community.
• Participate in discharge planning and transitions to other levels of care when appropriate.
• Participate in Resident Council and Family Council activities.
• Encourage resident participation in activities and community life.
• Support quality-of-life initiatives and resident satisfaction efforts.
• Maintain accurate and timely case management records.
• Complete required assessments, reports, and follow-up documentation.
• Support regulatory compliance, quality improvement activities, audits, and survey readiness.

Requirements

• Associate Degree in Human Services, Psychology, Social Work, Sociology, Gerontology, Healthcare Administration, Rehabilitation Services, Occupational Therapy Assistant, Recreational Therapy, or a related field.
• High School Diploma/GED with at least three years of experience in resident services, case management, social services, healthcare coordination, assisted living, adult care services, or related work supporting older adults.
• Bachelor's Degree in Human Services, Social Work, Psychology, Gerontology, Healthcare Administration, or a related field is preferred.
• Experience in Adult Homes, Assisted Living Programs (ALP), LHCSA, Skilled Nursing Facilities, Independent Living, Adult Day Services, or community-based healthcare settings is preferred.
• Experience with resident advocacy, benefits coordination, discharge planning, and community resource navigation is preferred.

Skills

• Excellent interpersonal and communication skills.
• Knowledge of community resources and public benefit programs.
• Strong organizational and documentation abilities.
• Ability to maintain confidentiality and manage multiple priorities.
• Strong problem-solving and conflict-resolution skills.
• Commitment to person-centered care and resident advocacy.

Location

• Jamestown, NY

Work Type

• Full-Time

Experience Level

• At least three years of experience in resident services, case management, social services, healthcare coordination, assisted living, adult care services, or related work supporting older adults.

Education Level

• Associate Degree in Human Services, Psychology, Social Work, Sociology, Gerontology, Healthcare Administration, Rehabilitation Services, Occupational Therapy Assistant, Recreational Therapy, or a related field.
• High School Diploma/GED.
• Bachelor's Degree in Human Services, Social Work, Psychology, Gerontology, Healthcare Administration, or a related field.

Salary/Compensations

• $24.00 - $32.25/hour (based on experience and qualifications)

About the Company

• Hultquist Place is a 96-bed Adult Home providing Assisted Living Program (ALP) and Licensed Home Care Services Agency (LHCSA) services.
• Lutheran is committed to compassion, respect, and service excellence, valuing employees dedicated to helping residents thrive and maintaining high standards of care and support.

Equal Opportunity

• Lutheran Social Services is an Equal Opportunity Employer.
• Committed to diversity and creating an inclusive environment for all employees.
• Does not tolerate discrimination or harassment of any kind.