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About the Role

Lead strategic management, compliance, and continuous improvement of transportation operations within the logistics function. Drive efficiency and optimization across the logistics network, contributing to cost reduction, service level enhancement, and sustainable supply chain development. Ensure stable and secure logistics through effective transport partner management and performance optimization. Minimize operational risks from compliance, security, and business continuity, while driving continuous improvement initiatives.

Responsibilities

Manage and monitor transport partners, including performance and contract compliance.
Lead daily transport operations and issue resolution.
Conduct regular carrier performance assessments.
Define, monitor, and manage KPIs such as on-time delivery, lead time, transport cost, and damage rate.
Conduct regular performance reviews and analyze data for root cause identification.
Develop and implement improvement initiatives and drive continuous improvement projects with partners.
Plan and execute regular tenders (RFP/RFQ) for transport partners.
Evaluate proposals based on cost, service quality, capacity, and risk.
Support vendor selection, contract renewal, and establish backup solutions aligned with BCP.
Deploy and enforce Richemont transport policies and guidelines.
Provide training and communication to Maisons to ensure compliance.
Report transport-related incidents to HQ and support audit processes.
Manage hand-carry operations, including training coordination and carrier management.
Oversee registration, evaluation, and management of hand carriers.
Prepare and submit exception requests for HQ validation.
Provide logistics support for High Jewelry events, including planning, site inspections, and on-site support.
Coordinate with secure transport providers, Security teams, and Maisons for events.
Act as liaison between warehouse operations and the Security team.
Lead implementation and improvement of security-related operations (access control, metal detection, guard management).
Ensure security policies are embedded into operational processes.
Evaluate transport risks based on BCP frameworks and secure alternative solutions.
Lead transport operations during emergency situations.
Collaborate cross-functionally with internal stakeholders (Warehouse, Customer Service, Security, HQ, Maisons).
Support transport design for projects and operational changes.
Ensure alignment with HQ through regular communication and reporting.

Requirements

3–5 years of experience in logistics and transportation operations.
Native-level Japanese proficiency.
Business-level English proficiency (TOEIC 800 or above).
Experience managing transport partners and/or 3PL providers.
Experience in vendor evaluation and tender processes.
Solid understanding of compliance and security requirements.

Skills

KPI management
Data analysis (Excel, BI tools)
Data-driven decision-making
Problem-solving
Continuous improvement mindset
Cross-functional coordination
Risk management awareness
Execution speed
Strong ownership
Team-oriented mindset
Project management
People management

Experience Level

3–5 years of experience in logistics and transportation operations

About the Company

Richemont is a world leader in the luxury sector, with Houses specializing in jewelry, watches, and high-end accessories.
The company preserves the heritage and identity of each Maison while innovating and designing new products.
Richemont encourages internal mobility, curiosity, career development, and ambition within its Group and Maisons.