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About the Role

Discord is looking for a Senior Manager, Sales Tools & Process to own the systems, workflows, and automation that power how Discord B2B sells and scales across business units. Reporting to the Sr. Director of Revenue Operations, you will be the single-threaded owner of Salesforce platform management, end-to-end sales process design, and AI-driven operational enhancements. This is a high-visibility IC role for someone who thrives at the intersection of systems thinking, process engineering, and hands-on technical execution.

Responsibilities

Own the Salesforce business requirements roadmap.
Translate revenue team needs into platform capabilities.
Execute light Salesforce configuration and development work (flows, validation rules, custom objects, dashboards).
Serve as the primary RevOps interface to Engineering and IT for Salesforce development.
Manage prioritization, sprint intake, and release coordination for Salesforce development.
Define data governance standards including pipeline hygiene, field definitions, and object architecture.
Design and operationalize the end-to-end sales process.
Create process documentation, playbooks, and guardrails for deal standardization.
Identify and eliminate bottlenecks by mapping workflows and benchmarking cycle times.
Define and drive the AI and automation roadmap for Discord B2B.
Serve as the central evaluator of new tools, platforms, and vendor solutions for Discord B2B.
Partner cross-functionally with Sales, BD, Product, PMM, Legal, Finance, Accounting, Business Systems, and Engineering.

Requirements

8+ years in Revenue Operations, Sales Operations, or Business Operations.
Experience owning sales tools and process at scale.
Deep Salesforce expertise including hands-on configuration, flows, custom objects, and reporting.
Salesforce Admin certification preferred.
Proven track record designing end-to-end sales processes across complex, multi-product organizations.
Demonstrated experience deploying AI and automation solutions in a revenue operations or GTM context.
Strong technical fluency across APIs, data pipelines, and integration architectures.
High agency and comfort building structure where none exists.
Experience in advertising, gaming, subscription/consumer revenue, or platform businesses is a strong plus.

Skills

Salesforce configuration
Salesforce flows
Salesforce custom objects
Salesforce reporting
Sales process design
AI and automation deployment
API fluency
Data pipelines
Integration architectures
Systems thinking
Process engineering
Technical execution
Data governance
Workflow mapping
Bottleneck identification

Work Type

Full-time

Experience Level

Senior Manager
8+ years

Education Level

Salesforce Admin certification preferred

Salary/Compensations

US base salary range: $232,000 to $261,000

Benefits

Equity
Benefits

About the Company

Discord has a highly engaged community of millions of daily active users.
Plays a uniquely important role in the future of gaming.
Focused on making it easier and more fun for people to hang out before, during, and after playing games.
A multiplatform, multigenerational, and multiplayer platform.
Helps people deepen friendships around games and shared interests.
Helps developers build and grow their businesses.

Equal Opportunity

Committed to inclusion.
Provides reasonable accommodations during the interview process.
Encourages candidates needing accommodations to inform their recruiter.