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Responsibilities
- Run warranty calls and recalls on new system installations
- Diagnose and troubleshoot residential HVAC equipment
- Repair or replace warranty-related components and equipment
- Perform quality assurance inspections to ensure installations meet company standards
- Communicate findings and recommendations clearly with homeowners
- Accurately document service details, parts used, and resolutions in ServiceTitan
- Collaborate with installation teams to identify and resolve recurring issues
- Deliver an exceptional customer experience while representing the Radiant brand
- Ensure all work is completed safely and in compliance with company and manufacturer guidelines
Requirements
- 3+ years of diagnosing and troubleshooting residential HVAC equipment
- Experience with warranty service and post-installation repairs preferred
- Experience with variable speed units and communicating systems
- Experience replacing parts such as contactors, capacitors, motors, boards, and sensors
- Ability to recover, charge, and handle refrigerant safely
- EPA Certification
- TDLR License
- Valid driver's license with no major violations within the last 3 years
- Ability to use an iPad and ServiceTitan software
Skills
- Strong attention to detail and commitment to quality workmanship
- Excellent customer service and communication skills
- Ability to work independently and solve problems efficiently
Location
- Austin
Experience Level
- 3+ years of diagnosing and troubleshooting residential HVAC equipment
Education Level
- EPA Certification
- TDLR License
Salary/Compensations
- Competitive Hourly Pay + Weekly Pay
Benefits
- Medical
- Dental
- Vision
- 401(k) with 4% Company Match
- PTO
- Paid Holidays
- Paid Parental Leave
- Company-Provided Truck
- Company-Provided Phone
- Company-Provided iPad
- Company-Provided Uniforms
- Ongoing Training
- Career Growth Opportunities
About the Company
- Radiant Plumbing & Air Conditioning has served Austin since 1999.
- The company is known for being a bright and quirky spot.
- Radiant is committed to providing excellent plumbing and air conditioning services.