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About the Role

This role promotes brand image, maximizes revenue through sales techniques, and maintains guest loyalty. It involves up-selling, selling enhancements, encouraging preview package sales/tours, explaining presentation details, verifying eligibility, and providing guest complimentaries. The role also includes answering guest questions about property facilities/services and managing messages.

Responsibilities

• Promote awareness of brand image internally and externally.
• Use sales techniques to maximize revenue while maintaining existing guest loyalty.
• Recognize opportunities to up-sell customers and sell enhancements.
• Encourage guests or callers to purchase or schedule preview package sales/tours.
• Explain details and requirements for attending sales presentations to potential owners.
• Verify eligibility for preview package sales/tours prior to scheduling tours for Marriott vacation club properties.
• Determine and give complimentaries to guests for their patronage.
• Answer guest questions about property facilities/services.
• Receive, record, and relay messages accurately, completely, and legibly.
• Follow all company policies and procedures.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests’ service needs.
• Thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Prepare and review written documents accurately and completely.
• Answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others.
• Support team to reach common goals.
• Listen and respond appropriately to the concerns of other employees.
• Comply with quality assurance expectations and standards.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Stand, sit, or walk for an extended period of time.
• Perform other reasonable job duties as requested by Supervisors.

Requirements

• No license or certification required.

Skills

• Sales techniques
• Clear and professional language
• Accurate and complete written document preparation and review
• Appropriate telephone etiquette
• Develop and maintain positive working relationships
• Support team to reach common goals
• Listen and respond appropriately to employee concerns

Experience Level

• No related work experience
• No supervisory experience

Education Level

• High school diploma or GED equivalent

About the Company

• Marriott International is dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
• Marriott International actively fosters an environment where the unique backgrounds of associates are valued and celebrated.
• Marriott International's greatest strength lies in the rich blend of culture, talent, and experiences of its associates.
• W Hotels' mission is to Ignite Curiosity, Expand Worlds.
• W Hotels is a place to experience life, opening doors and minds.
• W Hotels is constantly inspired by new faces and new experiences, with a tuned-in, up-for-anything spirit.
• W Hotels is renowned for reinventing the norms of luxury around the globe.
• Whatever/Whenever is W Hotels' culture and service philosophy.
• Joining W Hotels means joining a portfolio of brands with Marriott International.
• Marriott International encourages associates to do their best work, begin their purpose, belong to an amazing global team, and become the best version of themselves.

Equal Opportunity

• Marriott International is dedicated to being an equal opportunity employer.
• Marriott International welcomes all and provides access to opportunity.
• Marriott International actively fosters an environment where the unique backgrounds of associates are valued and celebrated.
• Marriott International is committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.