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About the Role

The Enterprise Account Director (EAD) drives disciplined execution of enterprise strategies for large, multi-entity health system partnerships, aligning with the Strategic Customer Vice President (SCVP). This role translates system-level objectives into actionable regional and operational plans, ensuring consistent execution across facilities, service lines, and stakeholders. The EAD supports executive engagement, prepares insights, and facilitates enterprise governance forums. Success requires strong communication and influence within a complex matrix, collaborating with various internal teams. The EAD partners with customers to understand needs, applies BD solutions within the broader enterprise strategy, and supports the development of value propositions, KPIs, and dashboards. Additionally, the EAD leads complex initiatives including implementation support, contracting coordination, adoption efforts, and business review preparation, ensuring measurable impact.

Responsibilities

Execute enterprise account strategies in close partnership with the Strategic Customer Vice President (SCVP).
Translate enterprise-level goals into practical regional and operational plans for consistent execution across hospitals, sites of care, and service lines.
Support senior-level customer engagement by preparing content, insights, and updates for Quarterly Business Reviews (QBRs) and executive sponsor meetings.
Collaborate across sales, clinical, marketing, service, solutions, and contracting teams to align efforts and facilitate execution.
Partner with customers to understand local and regional priorities and apply BD solutions within the broader enterprise strategy.
Help shape and operationalize value propositions, KPIs, and dashboards to track progress, outcomes, and shared success.
Lead execution of complex initiatives, including implementation support, contracting coordination, and efforts to drive adoption and compliance.
Ensure strong follow-through on commitments, maintaining accountability, consistency, and measurable impact across enterprise initiatives.

Requirements

3-5+ years managing or supporting large IDN accounts with measurable results.
5+ years people leadership experience.
3 or more years leading in a complex matrix organization to drive enterprise customer value.
3+ years of experience developing and delivering strategic customer solutions.

Skills

Written communication
Verbal communication
Analytics
PowerPoint

Location

Franklin Lakes, NJ, USA

Work Type

Onsite (minimum 4 days in-office per week)

Experience Level

3-5+ years managing or supporting large IDN accounts
5+ years people leadership
3+ years leading in a complex matrix organization
3+ years developing and delivering strategic customer solutions

Education Level

Bachelor's degree

Salary/Compensations

$152,600 - $224,200 Base + Incentive

Benefits

Potential Discretionary LTI Bonus
Potential reimbursement of vehicle use/mileage
Potential reimbursement of phone use
Medical coverage
Health Savings Accounts
Flexible Spending Accounts
Dental coverage
Vision coverage
Hospital Care Insurance
Critical Illness Insurance
Accidental Injury Insurance
Life and AD&D insurance
Short-term disability coverage
Long-term disability insurance
Long-term care with life insurance
Anxiety management program
Wellness incentives
Sleep improvement program
Diabetes management program
Virtual physical therapy
Emotional/mental health support programs
Weight management programs
Gastrointestinal health program
Substance use management program
Musculoskeletal surgery, cancer treatment, and bariatric surgery benefit
BD 401(k) Plan
BD Deferred Compensation and Restoration Plan
529 College Savings Plan
Financial counseling
Baxter Credit Union (BCU)
Daily Pay
College financial aid and application guidance
Paid time off (PTO), including all required State leaves
Educational assistance/tuition reimbursement
MetLife Legal Plan
Group auto and home insurance
Pet insurance
Commuter benefits
Discounts on products and services
Academic Achievement Scholarship
Service Recognition Awards
Employer matching donation
Workplace accommodations
Adoption assistance
Backup day care and eldercare
Support for neurodivergent adults, children, and caregivers
Caregiving assistance for elderly and special needs individuals
Employee Assistance Program (EAP)
Paid Parental Leave
Support for fertility, birthing, postpartum, and age-related hormonal changes
Bereavement leaves
Military leave
Personal leave
Family and Medical Leave (FML)
Jury and Witness Duty Leave

About the Company

BD is one of the largest global medical technology companies in the world.
The company's purpose is "Advancing the world of health™".
BD transforms dreams into possibilities by finding transformative solutions through imagination and passion, from design and engineering to manufacturing and marketing billions of MedTech products annually.
A career at BD means being part of a team that values opinions, contributions, and encourages authenticity.
BD fosters a culture of mutual support, doing what's right, accountability, and continuous learning and improvement.
The company seeks individuals who can see the bigger picture and understand the human story underpinning its work to reinvent the future of health.
At BD, employees can learn, grow, thrive, and find satisfaction in making the world a better place.
BD prioritizes on-site collaboration to foster creativity, innovation, effective problem-solving, faster learning, deeper collaboration, and a stronger culture.
BD is committed to making products that patients, families, and healthcare professionals rely on.

Equal Opportunity

Becton, Dickinson, and Company is an Equal Opportunity Employer.
Applicants are evaluated without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.