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About the Role

This role supports operationalizing, systemizing, and scaling Martech delivery for the agency. It owns CRM production operations, including build, QA, deployment, platform maintenance, and governance, to ensure efficient, predictable, high-quality, and scalable delivery. The position requires deep understanding of marketing automation, strong systems thinking, and a practical delivery mindset, managing all workflow through the Martech platform in collaboration with Delivery, Technology, Martech Leads, client stakeholders, and the Digitas Delivery Centre in Vietnam.

Responsibilities

Own and run CRM production operations
Be accountable for Martech operations across build, QA, deployment, platform maintenance, and governance
Design, document, and govern scalable Martech operational workflows
Work hands-on within Martech operational processes to unblock, improve, and scale delivery
Partner closely with Delivery, Technology, Martech, and client stakeholders on Martech execution
Support estimation and pricing through the creation and maintenance of Martech scoping and estimation templates
Scale offshore Martech delivery in collaboration with the Digitas Delivery Centre in Vietnam
Govern how Jira and Confluence are used to support Martech delivery
Drive systemization, automation, and embed AI and continuous improvement across CRM production workflows

Requirements

Strong experience delivering Martech programs in an agency and/or in-house environment
Hands-on experience working with Braze (ideally), or equivalent platforms in a high volume, production context
Demonstrated experience with marketing automation (journeys, segmentation, logic)
Experience owning operational workflows across build, QA, deployment, and maintenance
Experience supporting estimation, pricing, or scoping for Martech / CRM programs
Experience working closely with Technology, Martech, and client stakeholders
Experience supporting offshore or distributed delivery teams
Experience working on large, complex, or global client accounts

Skills

Marketing automation
Systems thinking
Jira
Confluence
Braze

Location

Sydney
Melbourne

Experience Level

Senior
Strong experience
Demonstrated experience

Benefits

Comprehensive Wholeself program supporting physical, mindful, and financial wellbeing
Creative, lively, and rewarding office environment
Publicis Liberté flexibility approach — "working your way with us"
Access to Global AI Platform Marcel, connecting Publicis Groupe employees with opportunities for career mobility and collaboration
Extensive Learning & Development opportunities including more than 15,000 learning programs via Marcel Classes
Culture of open feedback and support to reach goals through Career Conversations program
Committed Diversity, Equality, and Inclusion strategy driven through Viva Women, Égalité, enABLE, EmbRACE, and Écologique committees
Birthday Leave
Flexible Public Holidays
Additional 5 days of leave after 2 years of service
Work Your World program enabling employees the flexibility to work from anywhere in the world for up to 6 weeks per year
Parental leave policy with up to 18 weeks based on tenure
Paid primary carer leave
Secondary carer swap
Cub Care leave
Access to counsellors, psychologists, and professionals through Sonder, an all-in-one digital wellbeing technology platform
Workplace that stands together to provide a more open, supportive, and recovery-forward culture for all employees with life-threatening illnesses (Working With Cancer Pledge)

About the Company

Digitas blends creativity, intelligence, commerce, technology, and media to spark Connected Experiences.
Part of Publicis Groupe.
Leader in Gartner’s Magic Quadrant for Global Marketing Agencies.
Works with some of the world’s leading brands.
The Connected Experience Agency.

Equal Opportunity

Publicis Groupe is committed to the inclusion and recognition of all people regardless of race, age, culture, ability, ethnicity, gender identity or expression, sexual orientation, marital status, and religious affiliation.
Believes that to deliver the best solutions to clients, people need to reflect the diverse communities in which clients operate.
Values diversity and the skills, knowledge, and experience that difference brings to culture and solutions.
Committed to providing reasonable adjustments for people with disability or those that require additional support throughout the application process.