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About the Role
Provide administrative support in a field office environment, supporting the Production Team and Project Managers. Exercise judgment within established guidelines to plan, prioritize, and organize a diversified workload.
Responsibilities
- Project pre-planning
- Processing new leads and entering into proper systems
- Maintaining the daily production and on call schedules
- Managing job files and project documentation, including auditing files for billing
- Monitoring, auditing and filing daily paperwork from the field
- Maintain customer files via digital database and physical file system
- Contacting clients in a customer support role
- Setting up subcontractor purchase orders
- Obtaining materials quotes and managing materials lists
- General administrative tasks, such as ordering supplies, refilling bins and setting up FedEx shipments
- Assisting with travel needs such as hotel reservations and flight booking
- Miscellaneous management reporting
- New field personnel onboarding and training coordination
- Helping the field with technology needs and technology troubleshooting
- Ensure all incoming and outgoing communication is representative of BELFOR Practices, Processes and Standards
- Other projects and duties as assigned
Requirements
- Construction, restoration or insurance industry experience preferred
- Ability to multitask in a fast-paced office environment
- Attention to detail and keen sense of safeguarding other people's property and information
- Comprehensive understanding of customer service principles and practices
- Ability to work under time constraints to meet specific obligations
- Occasional lifting from 5-40 lbs, unassisted (from 0-15% of the time)
- Sitting for extended periods of time
- Manual dexterity needed for keyboarding and other repetitive tasks
- Ability to bend, crouch, or stand as necessary
Skills
- G-Suite knowledge (Gmail, Sheets, Google Drive)
- Microsoft Office knowledge (strong emphasis in Word & Excel)
- English language literacy & fluency
- Strong written and verbal communication skills
- Strong organizational and data entry skills
Experience Level
- 2+ years general office administration experience
Equal Opportunity
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.