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About the Role
The Assistant Executive Housekeeper (AEH) is responsible and accountable for onsite Housekeeping operations. This role ensures consistent quality and timeliness standards are met, along with budget objectives. The AEH maintains professional and effective relationships with property management and ensures company mission and values are followed, prioritizing the company, its employees, and customers.
Responsibilities
- Develop and maintain a high standard of excellence at the site
- Establish and monitor site goals
- Ensure site contractual obligations, company policies, standards, and procedures are followed
- Inspect units and complete required report cards weekly
- Be knowledgeable of carpet cleaning procedures and equipment for each site
- Monitor and strive to improve site quality scores, reporting monthly scores to management
- Train and develop staff, both existing and new recruits
- Assign tasks to staff and inspect completed work for conformance to standards
- Monitor progress of MIT candidates
- Recruit, hire, and train qualified employees
- Ensure a safe working environment at site and office
- Plan work schedules to ensure adequate service
- Train all employees to monitor daily progress and complete tasks on time
- Perform any and all duties related to site operation
- Ensure a sense of urgency exists at each site so that units are turned on time
- Ensure all weekly reports are completed in a timely manner
- Arrive promptly for work, appointments, and meetings
- Assist with and provide feedback on site budgets as necessary
- Recommend salary adjustments for staff as per company guidelines
- Maintain adequate inventory and equipment supplies
- Build professional relationships with resort management and other key members of the resort staff
- Be approachable and always follow up
- Create strong, positive customer relations
- Troubleshoot and problem solve to meet customers' needs
- Investigate and resolve issues related to personnel
- Be knowledgeable of the complete resort
- Solve guest complaints promptly
Requirements
- A passion for cleanliness
- Demonstrated leadership and motivational skills
- Demonstrate core values of loyalty, honesty, and integrity
- Pro-active and self-managing
- Excellent problem-solving skills
- Strong communication skills
- Ability to work under stressful conditions
- Ability to work irregular hours and travel
- Frequent mobility, standing, walking, stair climbing, and/or sitting for extended periods of time
- Requires corrective vision and hearing to normal range
- Frequent twisting, bending, stooping, and reaching
- Regularly lift up to 25 lbs.
- Manual dexterity to operate computer keyboard, calculator, copier machine, and other office equipment
- Must be legally authorized to work in the United States without restriction
- Must be 18 years of age or older
Skills
- Leadership
- Motivational skills
- Problem-solving
- Communication skills
Location
- Mashantucket area
- Hotel setting
Work Type
- Onsite
Salary/Compensations
- $45,000 - $48,000
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Short-Term Disability coverage
- Supplemental Life Insurance
- Flexible Spending Accounts (FSA)
- Health Savings Accounts (HSA)
- Company-paid Life Insurance
- Company-paid Long-Term Disability Insurance
- 401(k) plan with company match
- Paid Time Off (PTO): 15 days during your first year of employment
- 7 paid holidays
About the Company
- Hospitality Staffing Solutions is the largest national hospitality staffing company, serving over 900 hotels nationwide.
- Our commitment to quality in servicing hospitality clients has earned HSS the trust and respect of the best hotel brands.
- HSS is the largest staffing agency focused on hospitality staffing.
- We match people looking for work with Hotels, Resorts, Banquet Halls, Colleges & Universities, Event Spaces, Medical Facilities, and more.
Equal Opportunity
- Native Americans receive preference in accordance with Tribal law.
- Hospitality Staffing Solutions (HSS) is an Equal Opportunity Employer.
- We are committed to creating a workplace where all individuals are treated with respect and dignity.
- Employment decisions are based on business needs, job requirements, and individual qualifications.
- Employment decisions are made without regard to race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state, or local laws.