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About the Role

Provide high-level support and customer service for the corporate IT environment in the Sydney office. Collaborate with local and international colleagues to deliver projects and solutions within the APAC region. Work with specialist engineers to assist in the implementation, maintenance, and support of IT infrastructure. This role offers a rewarding environment for individuals who enjoy delivering solutions and providing high-level support within a technology-focused trading firm.

Responsibilities

Provide high-level IT support and customer service to the Sydney office.
Collaborate with local and international colleagues to deliver projects and solutions within the APAC region.
Assist specialist engineers with the implementation, maintenance, and support of IT infrastructure.

Requirements

2+ years of experience supporting office technologies (e.g., Desktops, MS Windows, Phones).
Ability to self-motivate, identify issues, and drive resolutions across multiple teams.
Excellent communication and collaboration skills.
Strong troubleshooting ability and logical thinking.
Knowledge of Microsoft Windows (7 & 10).
Knowledge of Microsoft Active Directory.
Knowledge of DNS, DHCP, SCCM.
Knowledge of MS Office Suites.
Basic understanding of network concepts (routing, VLANs, Firewalls).
Experience with Data Centre environments (racking and cabling) is an advantage.
Experience with networking, trading room environments, and trading applications (e.g., Bloomberg) is an advantage.

Skills

Microsoft Windows (7 & 10)
Microsoft Active Directory
DNS
DHCP
SCCM
MS Office Suites
Network concepts (routing, VLANs, Firewalls)
Troubleshooting
Logical thinking
Communication
Collaboration
Self-motivation
Issue identification
Resolution driving
Data Centre environments (racking, cabling)
Networking
Trading room environments
Trading applications (Bloomberg)

Location

Sydney
Onsite

Work Type

Onsite
Full-time

Experience Level

2+ years of experience

Benefits

Competitive employee perks and benefits

About the Company

Susquehanna is a global quantitative trading firm driven by scientific rigor, curiosity, and innovation.
The company fosters an intellectually driven and highly collaborative culture, uniting researchers, engineers, and traders.
Susquehanna designs and deploys impactful strategies in a systematic trading environment.
The firm applies machine learning and advanced quantitative research to vast datasets to uncover actionable insights and build effective strategies.
Susquehanna excels in solving complex problems by combining deep market expertise with cutting-edge technology.
The company specializes in trading all listed financial products and asset classes, with a focus on derivatives trading.
Susquehanna handles millions of daily trading transactions globally through market making and market taking.
The firm provides liquidity and ensures competitive prices for buyers and sellers.
Trading desks are highly specialized, allowing for deep understanding of unique asset class drivers.

Equal Opportunity

Encourages applications from candidates of all backgrounds.
Welcomes requests for reasonable adjustments during the recruitment process.