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About the Role
As a Customer Success Manager at NinjaOne, you will be an outgoing, self-motivated individual skilled in building customer relationships. You will serve as the lead point of contact for accounts, building and maintaining strong, long-lasting customer relationships through phone interaction. This role involves becoming an expert in best practices and product adoption, negotiating contracts, and offering additional products and services to maximize profit and ensure customers recognize the benefits of NinjaOne’s solutions.
Responsibilities
- Grow individual book of business within a portfolio of existing accounts
- Proactively engage with accounts regularly
- Serve as the single point of contact for accounts, building relationships to identify cross-sell and up-sell opportunities
- Communicate with customers and efficiently respond to client requirements
- Analyze customer needs to present suitable solutions
- Nurture and maintain strong stakeholder relationships to ensure customer satisfaction and identify growth opportunities
- Research and document relevant contact information for existing leads in Salesforce
- Utilize Salesforce for proper activity documentation, accurate opportunity forecasting, and appropriate communication
- Maintain knowledge of market conditions and competitive activities
- Perform other duties as needed
Requirements
- Exceptional consultative skills, including clear communication, active listening, inspiration, confidence projection, and objection handling
- Ability to influence and inspire customers as an advocate and product expert
- Polished verbal and written communication skills
- Resilience and calmness to guide customers through issues and escalations
- Proven track record in achieving and maintaining sales targets
- Extensive IT knowledge
- Experience as an Account Manager, managing a portfolio of accounts and guiding them through the customer journey
Skills
- Consultative skills
- Clear communication
- Active listening
- Inspiration
- Confidence projection
- Objection handling
- Influencing
- Polished verbal communication
- Polished written communication
- Resilience
- Calmness
- IT knowledge
- Salesforce
- Relationship building
- Contract negotiation
- Cross-selling
- Up-selling
- Account management
Location
- Tampa, FL
- Austin, TX
Work Type
- Hybrid
- In-office 4 days per week (Mon, Tues, Thurs, & Friday)
Experience Level
- Experienced
Education Level
- Bachelor's degree (preferred)
Benefits
- Collaborative, kind, and curious community
- Flexibility needs honored with hybrid remote work
- Comprehensive benefits package including medical, dental, and vision insurance
- 401(k) plan
- Unlimited PTO
- Opportunities for growth and advancement
About the Company
- NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries.
- The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console.
- The platform improves efficiency, increases resilience, and reduces spend by automating IT and managing all endpoints.
- NinjaOne is customer success-obsessed, maintaining a 98% customer satisfaction score for over 5 years.
Equal Opportunity
- Position is not eligible for Visa sponsorship.
- All qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law.
- Committed to providing an inclusive and diverse work environment.