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About the Role

This role involves leading a high-performing claims team, shaping strategy, and driving exceptional claims outcomes. It combines technical expertise with people leadership, influencing day-to-day operations and broader business direction. The role requires coaching and inspiring claims professionals, overseeing complex claims, and ensuring fast, fair, and high-quality outcomes. This position is ideal for those who enjoy mentoring, process improvement, and making a tangible impact.

Responsibilities

Lead and manage a team of Claims Adjusters and administrators, overseeing day-to-day claims operations and performance.
Set clear team goals, drive productivity, and foster a collaborative, high-performance culture.
Provide technical guidance and act as a key escalation point for complex and litigated claims.
Maintain a personal portfolio of high-value and complex claims across multiple lines.
Allocate new claims, ensuring appropriate resourcing and effective management across the team.
Build strong relationships with brokers, insureds, underwriters, and external service providers.
Oversee the appointment and performance of panel lawyers, adjusters, and other experts.
Ensure accurate reserving, timely payments, and compliance with internal and regulatory requirements.
Lead reporting activities, including management reporting and major loss updates.
Drive process improvement, innovation, and best practice across claims operations.
Mentor and develop team members, building capability and supporting career growth.

Requirements

Minimum 5 years' experience in general insurance claims, with exposure across multiple lines of business.
Demonstrated experience managing complex or high-value claims and overseeing claims portfolios.
Leadership experience in coordinating teams and external service providers (including remote or offshore teams).
Experience operating within a structured, multinational or regulated environment, including adherence to authority limits and reporting requirements.

Skills

Strong technical expertise in claims management principles.
Knowledge of regulatory requirements, including NCPD Reporting requirements.
Understanding of claims interaction with underwriting.
Excellent stakeholder management skills.
Strong communication skills (written and verbal).
Influencing skills.
Strong organizational skills.
Ability to prioritize and manage competing demands.
Ability to contribute to process improvement initiatives.
Proven ability to drive operational improvements.
Ability to support projects.
Ability to enhance claims processes.
Commercially minded.
Experience in auditing (bonus).
Experience in process improvement (bonus).
Experience in project-based initiatives (bonus).
Exposure to multinational or complex insurance environments (bonus).

Experience Level

Minimum 5 years' experience in general insurance claims

Education Level

Tertiary qualifications in Law, Business, Commerce, or a related field (bonus)

About the Company

Fortune 500 Company.
Fast growing, dynamic organisation, dedicated to the development of its people.
Actively committed to Innovation.
Fosters an Innovation culture where new skills are learnt, ideas are shared and opportunities are created.
Strives for better outcomes.