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About the Role

At the heart of our success is a team of passionate, skilled, and dedicated individuals. We’re on the lookout for people who thrive on delivering exceptional customer service and building lasting client relationships. Our culture is built to attract top talent, celebrate performance, and fuel professional growth. As a proud community bank, we believe in giving back to the neighborhoods we serve. Supporting local events and organizations across our 14-county footprint isn’t just something we do, it’s who we are. It’s our way of saying thank you to the people who make this region an incredible place to live, work, and grow. Interested in making a difference while building a rewarding career? We invite you to review the job description below and apply today. We look forward to learning more about you.

Responsibilities

Provide mortgage loan services to clients, supporting efficient and accurate loan servicing.
Interview clients, obtain applications, disclosures, and supporting documentation; enter data into Loan Origination System.
Analyze credit and financial information to recommend loan approval or denial.
Participate in calling programs with realtors and referral sources.
Participate in seminars, workshops, and branch staff meetings to provide mortgage production information.
Maintain awareness of competitor programs.
Jointly establish annual quantitative client service objectives with supervisor.
Ensure timely loan approval or denial.
Maintain records and provide periodic reports.
Assist clients and branch personnel with inquiries or service problems.
Coordinate tasks with department and other personnel to ensure efficient information flow.
Provide timely client service information for sales performance reports.
Conform to General Performance Expectations.
Comply with NMLS standards.

Requirements

High School Diploma or equivalent.
Specialized training in lending and real estate credit servicing.
Minimum of three years experience in a related position.
Proficient interpersonal skills in dealing with clients and all levels of management.
Proficiency in Microsoft Word and Excel.
Ability to travel.
Valid Driver’s License.

Skills

Interpersonal skills
Microsoft Word
Microsoft Excel
Credit analysis
Financial analysis
Customer service
Client relationship building

Location

Chemung County
Steuben County
Surrounding Counties

Experience Level

Minimum of three years experience

Education Level

High School Diploma or equivalent
BS or BA in a related field of study (preferred)

Salary/Compensations

$19 to $29 Hourly

Benefits

Profit Sharing/401K Plan
Health Insurance
Dental Insurance
Vision Insurance
Tuition Reimbursement
Paid time off
Employee Assistance Program

About the Company

Proud community bank.
Believes in giving back to the neighborhoods served.
Supports local events and organizations across a 14-county footprint.
Culture built to attract top talent, celebrate performance, and fuel professional growth.

Equal Opportunity

Fosters a diverse and inclusive culture where employees succeed to their full potential.
EEO/AA Including Veterans and Disabled.