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About the Role

The Program Manager of San Mateo THP Plus provides leadership and oversight to programs supporting young adults exiting homelessness, including a Transitional Living Program and a Scattered-Site Program. Responsibilities include staff hiring, training, supervision, program development, evaluation, quality assurance, and coordinated service delivery for transition-aged youth. The role also involves developing and maintaining collaborative relationships with community providers.

Responsibilities

Oversee day-to-day operations of program services for youth.
Ensure the provision of basic services, special projects/activities, and an emotionally and physically safe, clean, and supportive environment.
Provide regular supervision for residential counselors and case managers.
Take primary responsibility for the effective operation of all client services.
Supervise best practices for Residential Counselors and Case Manager service delivery.
Facilitate staff meetings.
Participate in the recruitment, hiring, training, and ongoing development of Program staff.
Manage program budget and ensure agency procedures are followed.
Coordinate intakes and assessments, and support case managers in keeping charts and paperwork up-to-date and complete.
Coordinate Program coverage and scheduling.
Complete monthly reports and ensure timely and accurate data collection procedures.
Represent the agency at community meetings/activities, when appropriate.
Attend and participate in all agency management meetings.
Hold On-Call manager responsibilities as assigned and scheduled in rotation.

Requirements

Passion for the Larkin Street Youth Services mission to end youth homelessness.
Case Management experience with Transitional Aged Youth (TAY), aged 18 to 25 of diverse backgrounds.
Experience in direct-service roles in drop-in centers, shelters, transitional, and/or permanent supportive housing programs.
Previous experience in leadership roles.
Self-starter and team player.
Willingness to serve as an After Hours On-Call Supervisor for 7 days, every 6-8 weeks.
Willingness to work holidays occasionally.

Skills

Organized
Compassionate
Natural leader

Location

South San Francisco
San Francisco
Mostly in-person working environment

Work Type

Full-time
Mostly in-person
Hybrid (up to 1 day per week work-from-home flexibility)

Experience Level

Case Management experience with Transitional Aged Youth (TAY)
Experience in direct-service roles
Previous experience in leadership roles

Salary/Compensations

$80,000-$85,000 annual salary

Benefits

Clipper Bay Pass
Choice of Kaiser and Sutter medical plans
Dental and vision insurance
3 weeks of vacation annually
11 Paid Holidays
3 Floating Holidays
403(b) retirement plan with employer matching
Flexible spending accounts for Healthcare expenses
Flexible spending accounts for Dependent Care expenses
Life Insurance
Employee Assistance Program (EAP) for counseling services
Health Advocate Service
Commuter Benefits Program
Paid Sabbatical following 5 and 10 years of employment

About the Company

Since 1984, Larkin Street Youth Services has helped over 75,000 young adults in San Francisco with outreach, shelter, housing, education, employment, healthcare, and other services.
Largest provider of housing and services to homeless youth in the Bay Area.
Serves 1,500 youth annually, operating or partnering to provide over 500 housing beds across San Francisco.
Team is skilled, diverse, and passionate.
Culture encourages achievement, professional development, teamwork, and self-care.
Mission is to nurture potential, promote dignity, and support bold steps by young people experiencing homelessness.

Equal Opportunity

Larkin Street Youth Services is an equal opportunity employer.
Committed to embracing diversity and considers all applicants for all positions without regard to color, ethnic background, religion, sex, gender, gender identity, sexual orientation, national origin, age, disability, HIV/AIDS status, veteran status, or any other legally protected class.
Encourages applicants of diverse backgrounds to apply for any open position in which they feel qualified.
Pursuant to the San Francisco Fair Chance Ordinance, employment will be considered for qualified applicants with arrest and conviction records.
All City and County of San Francisco employees are required to be vaccinated against COVID-19 as a condition of employment.