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About the Role

This role is an ambassadorial position within the Employee Services & Experience team, serving as the initial point of contact for phone calls, staff, visitors, and vendors. Responsibilities include managing employee services and benefits to foster a positive workplace culture and seamless employee experience. The ideal candidate will have a customer service focus, strong organizational skills, and critical thinking abilities in a fast-paced environment. Full working rights in Australia are required, as visa sponsorship is not available.

Responsibilities

Manage front desk duties including answering phone calls, taking messages, greeting visitors and contractors, booking couriers, and sorting mail.
Serve as the first point of contact for employee onsite services and inquiries at the front desk.
Support the administrative setup of new hires, including arranging building access, taking new hire photos, and preparing new hire desks with stationary.
Coordinate equipment and building maintenance, raising tenant service requests for repairs or arranging servicing for equipment.
Maintain relationships with cleaners, including managing escalations.
Maintain cleanliness, setup, and stock inventory for kitchens, cupboards, and meeting rooms.
Coordinate team-based events with business stakeholders and support the delivery of company-wide events.
Perform other administration duties, including ad hoc requests or short-term projects.

Requirements

Full working rights in Australia

Skills

Customer service focus
Strong organizational skills
Critical thinking
Professional communication
Ability to prioritize and handle multiple tasks
Composure
Team player mentality
Willingness to assist in ad hoc tasks and projects
Microsoft Office Suite
Word
Excel
Initiative
Process improvement
Fantastic written communication skills
Fantastic verbal communication skills

Location

Sydney
Onsite

Work Type

Full-time
Onsite

Experience Level

Minimum 2 years of experience in an administrative or customer-oriented environment

Benefits

Flat hierarchy enabling meaningful impact and ownership
Private healthcare
Gym allowances
Wellness initiatives
Additional leave entitlements including marriage leave
2 bonus days annually
Fully stocked kitchen
Daily breakfast
Daily lunch
Regular social events
Regular sporting events
Regular community events
Annual poker tournament

About the Company

Susquehanna is a global quantitative trading firm founded by friends passionate about game theory and probabilistic thinking.
The firm's rigorous and analytical approach has made it one of the largest and most successful proprietary trading firms globally.
Employees are relentless problem solvers who collaborate to make optimal decisions.
Susquehanna deeply integrates trading, technology, and quant research, specializing in trading listed financial products and asset classes, with a focus on derivatives.
The firm handles millions of trading transactions daily as both a market maker and market taker.
Efforts provide liquidity and ensure competitive prices for buyers and sellers.
Trading desks are highly specialized for a deep understanding of unique asset class drivers.

Equal Opportunity

We encourage applications from candidates from all backgrounds.
We welcome requests for reasonable adjustments during the recruitment process to ensure you can best demonstrate your abilities.